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Open nowPosted 2 days ago

Customer Support Advocate

MyCareersFuture94,028 open roles

Pay
SGD 2,300 – SGD 3,000 a month
Where
Central, Singapore
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Your applicationOpen nowCustomer Support AdvocateMyCareersFuture · Central, Singapore

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on MyCareersFuture's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

7.7% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 1.6%1 day
  2. 3.3%3 days
  3. 7.7%7 days
  4. 14.0%14 days
  5. 33.7%30 days
This job: posted 2 days ago

The posting

Job Summary:

Be part of a dynamic team in account management focusing on delivering excellence to ensure service quality satisfaction. The Customer Advocate is an expert in account management and customer support function, focusing on delivering excellence to ensure service quality satisfaction.

Job Description:

  • Provide excellent customer support
  • Effectively handle and manage customers’ feedbacks and complaints
  • Responsible to upkeep the service level to ensure service excellence delivery to both internal and external customers and partners
  • Responsible for front-office and back-office duties which includes customer enquiries, quotations, order processing and fulfilment
  • Work closely with team members to ensure accurate and timely delivery of services
  • Participate actively in the customer retention program and strategy
  • Tracks and assist in collection of outstanding payments in relation to the income generated from your department
  • Ad-hoc duties such as billing and filing
  • Perform other duties or projects assigned
  • Meticulous, organised and an effective team player

Job Requirement:

  • Minimum Diploma level and above with 3-4 years of experience in service-related industry
  • Meticulous, organised and an effective team player
  • Good command of English, written and spoken, as well as proficiency in Mandarin (to liaise with Chinese- speaking clients)
  • Immediate commencement
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  2. 25 readers review it

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    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on MyCareersFuture's form

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    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

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  5. Reply with AI

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Why it works

3×

more interviews than doing it yourself with ChatGPT.

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  • How it was written, and how the review scored it
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  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

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The numbers game

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