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Open nowPosted 20 days ago

Customer Support Associate | Healthcare Call Centre #HDCC

MyCareersFuture94,028 open roles

Pay
SGD 1,800 – SGD 3,200 a month
Where
Central, Singapore
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Your applicationOpen nowCustomer Support Associate | Healthcare Call Centre #HDCCMyCareersFuture · Central, Singapore

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  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on MyCareersFuture's own form.

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The clock on this job

Early applications get read.

7.7% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 1.6%1 day
  2. 3.3%3 days
  3. 7.7%7 days
  4. 14.0%14 days
  5. 33.7%30 days
This job: posted 20 days ago

The posting

Be the voice that helps make healthcare more accessible!

Join a dynamic healthcare support team as a Customer Support Associate, where you will be the first point of contact for customers seeking assistance. This role is ideal for someone who thrives in a fast-paced call centre environment, enjoys helping others, and is confident handling multiple systems while delivering professional and empathetic service.

What You'll Do:

  • Handle high-volume enquiries and appointment requests via phone, email, and live chat.
  • Provide timely, accurate, and professional assistance while ensuring a positive customer experience.
  • Listen actively to understand customer needs and provide appropriate solutions or guidance.
  • Work closely with various departments to resolve enquiries and ensure smooth follow-up.
  • Manage challenging or sensitive interactions with patience, professionalism, and resilience.
  • Navigate multiple systems simultaneously while handling customer interactions efficiently.
  • Adapt to changes in workflows, processes, and service guidelines.
  • Contribute to initiatives that enhance overall customer experience and service standards.

What We're Looking For:

  • Strong customer service or call centre experience will be advantageous.
  • Clear communication skills with excellent telephone etiquette.
  • Service-oriented, empathetic, and confident when interacting with customers.
  • Resilient and able to remain composed when handling high call volumes or challenging interactions.
  • Comfortable multitasking across multiple systems while speaking with customers.
  • Fast and adaptable, with the ability to learn new processes and systems quickly.
  • Comfortable working in a desk-based, high-volume call environment, handling up to approximately 200 calls per day.
  • Comfortable undergoing a typing assessment as part of the selection process.

Interested candidates may submit their updated resume to [email protected] (Attn: Customer Support Associate – Leon).

Leon Leong De Cong R1551708 Recruit Express Pte Ltd EA License No. 99C4599

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