The posting
CONTACT: +65-80575158 | Email: [email protected]
Shift Coverage and Manning
• Coverage shall be provided on a 12-hour shift duty cycle, on a 3 workdays / 3 days off rotation over a 2-week cycle.
• Personnel must remain attentive and responsive for the full duration of each shift
Data Centre Monitoring & Incident Management
• Monitor data centre monitoring systems for alerts, alarms, and abnormal conditions.
• Identify potential operational issues and raise incident tickets in accordance with established procedures.
• Escalate technical alerts and incidents to the appropriate Subject Matter Experts (SMEs) or support teams.
• Track incident tickets from initial reporting through resolution and closure.
• Maintain accurate records of incidents, actions taken, escalations, and status updates
Security and Access Control
• Verify and facilitate authorised visitor, contractor, and vendor access.
• Escort visitors and vendors within controlled data centre areas where required.
• Perform physical infrastructure checks, including rack access control and identification of unattended or unauthorised items.
• Maintain data centre facilities awareness (e.g. aircon leaks, temperature abnormalities).
• Follow security policies and procedures when handling customer equipment.
Documentation and Inventory
• Register equipment movement in and out of the data centre.
• Record serial numbers and equipment changes.
• Perform hardware inventory checks and asset verification.
Job Requirements
• Minimum academic qualification: Diploma or below (Nitec/technical diploma in IT, Computer Engineering, or related discipline preferred).
• Basic understanding of data centre operations, IT infrastructure, and common hardware (servers, network equipment, racks, cabling).
• Good working knowledge of Microsoft Office applications (Excel, Word, Outlook).
• Ability to follow SOPs, escalation procedures, and security requirements without close supervision.



