The posting
The incumbent is responsible for managing both front and back-end store operations to ensure
smooth operations. He/ she is expected to:
● Manage budgets, maximise profitability and set/ meet sales targets for your department
such as Fresh Food department, Cashiering and Admin Services department etc.
● Analyse and interpret trends to facilitate planning
● Lead and motivate team to achieve organization goals
● Manage customers complaints, compliments and feedback
● Manage stock inventory and stock control
● Plan and manage promotional spaces and activities
● Recruit, train, supervise and appraise staff
● Plan and perform biannual stocktake for the store
● Ensure standards for quality, customer service, health and safety are met as well as
compliance with various government legislation (NEA, SFA, SCDF etc.)
● Continuously review and enhance existing store operations and processes to improve
business
● Involve in projects such as planning for new store opening and renovation works for
existing stores
Job Requirements:
● Degree in any discipline with at least 2 years of relevant work experience in service/
retail industry
● Great passion for the service / retail industry
● Highly customer-oriented, motivated, meticulous and results oriented
● Resourceful and problem solver with effective leadership skills and ability to motivate
others
● Excellent interpersonal and communication skills
● Ability to plan, prioritise workload and delegate accordingly
● Ability to multi-task and work under pressure
● Team player with ability to collaborate and work effectively with a variety of stakeholders
etc.
● Knowledge in running of BET categories will be a plus



