Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted 23 days ago

Deputy Manager – IT (Application Support & Automation)

MyCareersFuture94,028 open roles

Pay
SGD 7,000 – SGD 8,000 a month
Where
Singapore
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowDeputy Manager – IT (Application Support & Automation)MyCareersFuture · Singapore

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on MyCareersFuture's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

7.7% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 1.6%1 day
  2. 3.3%3 days
  3. 7.7%7 days
  4. 14.0%14 days
  5. 33.7%30 days
This job: posted 23 days ago

The posting

  • 5 days
  • West Area

This role combines L2 Application Support, IT Service Management and AI-powered automation. You will oversee the stability and performance of business applications while spearheading the development of an AI support agent that can resolve common user issues through intelligent knowledge management and self-service.

If you enjoy solving complex IT problems and are excited about using AI to transform traditional IT support, this is an opportunity to make a tangible impact.

What You’ll Do

  • Lead the L2 application support function, ensuring business applications remain stable, secure and available within agreed SLAs.
  • Troubleshoot and resolve complex application incidents, working with vendors and internal technology teams where required.
  • Oversee application administration, access management, configuration, upgrades, patching and UAT activities.
  • Coordinate remediation of security and VAPT findings across supported applications.
  • Drive ITSM processes covering incident, problem and change management, with regular service performance reporting.
  • Lead the development and implementation of an AI-powered L1 support agent / chatbot to automate common user issues.
  • Build and manage structured knowledge bases, troubleshooting guides, FAQs and resolution workflows for AI-powered self-service.
  • Establish escalation processes between the AI agent and L2 support team.
  • Monitor AI support performance, including ticket deflection, first-contact resolution and user satisfaction, and continuously improve the solution.
  • Turn recurring L2 issues into structured knowledge that can progressively be automated at L1.
  • Identify recurring problems and drive root-cause resolution, process improvement and further automation.
  • Work with business stakeholders to understand pain points, improve user experience and drive adoption of self-service tools.

What We’re Looking For

  • Degree in Information Technology, Computer Science or related disciplines.
  • 6–10 years of experience in application support, IT service management or related IT functions, with at least 2 years in a lead/managerial capacity.
  • Proven experience in IT support automation, chatbots, virtual agents or AI-powered support solutions.
  • Hands-on experience with platforms such as ServiceNow Virtual Agent, Microsoft Copilot Studio or LLM-based solutions.
  • Strong knowledge of ITSM / ITIL processes and platforms such as ServiceNow, Jira Service Management or Freshservice.
  • Experience developing knowledge bases, runbooks and structured troubleshooting frameworks.
  • Knowledge of Power Automate, Python or SQL is a plus.

Why Join?

  • Lead AI transformation in IT support rather than managing traditional application support alone.
  • Own the development of an AI-powered support capability from strategy through implementation and optimisation.
  • Combine technical problem-solving with automation, AI and process improvement.
  • Work across IT and business teams to deliver measurable improvements in user experience and support efficiency.
  • Opportunity to shape a self-service and automation-first IT environment.

MTC Consulting Pte Ltd | EA Lic. No: 15C7752

EA Registration No. R22107887 | GLADYS CHANG SI MIN

From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against MyCareersFuture's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on MyCareersFuture's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    MyCareersFuture's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.