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Open nowPosted 27 days ago

Desktop Support Engineer (1-year renewable) #IAC

MyCareersFuture94,028 open roles

Pay
SGD 3,000 – SGD 4,000 a month
Where
Central, Singapore
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Your applicationOpen nowDesktop Support Engineer (1-year renewable) #IACMyCareersFuture · Central, Singapore
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This job: posted 27 days ago

The posting

Job Responsibilities

  • Provide 1st-level and, where applicable,2nd-level onsite and remote support for Global Markets infrastructure services.
  • Support market data services and systems, including Refinitiv, Bloomberg, Markit, and other market data providers or systems.
  • Support transaction services and systems, including Refinitiv, Bloomberg, EBS, and other electronic trading platforms.
  • Assist with market data feed and transaction systems service administration.
  • Coordinate with GO&T and other backend teams for IT service-related incidents, requests, escalations, and follow-ups.
  • Support voice communication services, including IPC, Avaya, Cisco, and related trading floor voice technologies.
  • Handle administrative support activities such as E-Trading platform records, counterparty and compliance requests, and new hire and leaver processing.
  • Support videoconferencing systems, including room setup, standby support for major meetings, first-level troubleshooting, and coordination with backend teams for upgrades or complex issues.
  • Provide onsite support for desktop hardware and applications, email systems, printers, corporate mobile devices, IPC, and other related IT issues.
  • Perform installation, uninstallation, configuration, technical support, troubleshooting, and issue resolution for end-user devices and applications.
  • Maintain accurate inventory records for software, hardware, and mobile devices.
  • Execute hardware moves, additions, changes, refreshes, and related trade floor setup activities.
  • Conduct preventive and corrective maintenance as scheduled under the Preventive Maintenance Program, including minor installations, repairs, and replacements.
  • Maintain accurate preventive maintenance records and ensure all work complies with established processes and standards.
  • Escalate issues to the next level of support when necessary and follow up until closure.
  • Participate in after-hours phone standby duty when rostered.
  • Conduct morning floor walks to inspect the server room and video conferencing rooms.
  • Any other ad-hoc duties as assigned by supervisor

Requirements

  • Minimum 2.5 years of experience in desktop support or end-user computing support.
  • Good communication skills with a service-oriented mindset and the ability to support front-office users in a fast-paced trade floor environment.
  • Familiar with end-user computing environments, desktop support workflows, and standard incident/request fulfilment processes.
  • Able to perform basic network troubleshooting.
  • Good understanding of Active Directory, Group Policy, proxy settings, Microsoft Excel, and the latest Windows operating systems.
  • Automation of repeated tasks is good to have, but not mandatory.

Interested applicants, please email your resume to Andre Chua Jing Ming

Email: [email protected]

CEI Reg No: R1989053

EA Licence No: 99C4599

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