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Open nowPosted 29 days ago

Desktop Support Engineer - (12 months)

MyCareersFuture94,028 open roles

Pay
SGD 2,600 – SGD 3,000 a month
Where
Singapore
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Your applicationOpen nowDesktop Support Engineer - (12 months)MyCareersFuture · Singapore

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on MyCareersFuture's own form.

The reply lands in your private mailbox

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The clock on this job

Early applications get read.

7.7% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 1.6%1 day
  2. 3.3%3 days
  3. 7.7%7 days
  4. 14.0%14 days
  5. 33.7%30 days
This job: posted 29 days ago

The posting

🔴 Working location: Bukit Merah 🔴 Mon to Thurs: 8.30am – 6pmFri: 8.30am – 5.30pm 🔴 Salary: up to $3,000 Basic

Job Duties:

· Support on-site and remote end-users to resolveIT-related issues (hardware/software/network) on their notebooks/desktops andrelated peripherals.

· Perform installations, migrations andtroubleshooting on systems.

· Resolve issues that occur outside work hourswhenever needed.

· Take ownership of technical issues and workingwith the team to resolve more advanced issues when necessary (1st levelsupport).

· Participate in the service ticket system and taskassignment and scheduling processes.

· Ability to adhere to SOPs to carry out duties andescalation of issue to Level 2/3 support.

· Provide in-house helpdesk support viaphone/email/remote access support.

· Document troubleshooting and problem resolutionsteps.

· Participate in providing customer training whenrequired.

· Keep customers informed on the support developmentand progress.

· Report to assigned Team Lead/Manager duringsupport request.

· Provide reports to facilitate casemonitoring/closing, daily/weekly timesheet on activities for operationalvisibility.

· Excellent Customer Service skills required.

· Other tasks and projects as assigned by Manager orManagement.

Requirement:

· ITE/Diploma in Information Technology fromrecognized institutes.

· Experienceworking in an IT support role for about 1-2 years.

· Ability to communicate effectively with a widevariety of people in a professional manner, face to face, on the telephone andin writing.

· Ability todemonstrate practical troubleshooting and problem analysis techniques.

· Ability to plan and prioritize workload withoutsupervision

· Ability to prioritize, manage and perform underpressure to meet SLA’s.

· Excellent knowledge of Customer Service bestpractices.

· Willing to work flexibly and with enthusiasm.

EA License No: 19C9611

EA Personnel Reg No: R1433735 Teng Wei Mun (Celest)

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