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Open nowPosted 2 days ago

Desktop Support Engineer (L2 support / ICT Help desk)

MyCareersFuture94,028 open roles

Pay
SGD 2,800 – SGD 3,000 a month
Where
Central, Singapore
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Your applicationOpen nowDesktop Support Engineer (L2 support / ICT Help desk)MyCareersFuture · Central, Singapore
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The clock on this job

Early applications get read.

7.7% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 1.6%1 day
  2. 3.3%3 days
  3. 7.7%7 days
  4. 14.0%14 days
  5. 33.7%30 days
This job: posted 2 days ago

The posting

Desktop Support Engineer

5 days, 8.30am to 6pm

Salary: $2,800 - $3,000

Location: Office: Tai Seng/ Client Site: advised during interview

Job scope:

  • Manage desktop device (hardware, software, and connectivity) incidents through to resolution
  • Manage IMAC and deskside support services
  • Manage hard- and soft-break fix services for laptops and desktops
  • Provide Conference room support, Remote Desktop support and Event Support at the customer location
  • Support, manage, optimize, and maintain the configuration and installation of the desktop including patch updates and hardware replacements
  • Analyze service desk calls for desktop devices and incident data to identify and advise customers of potential user training requirements and automation
  • Ensure that each desktop device is installed with the appropriate desktop image
  • Monitor security profiles and anti-virus software on all Desktop Devices and take appropriate action in the event of non-compliance
  • Provide VIP support for deskside issues per contract and be the point of contact at the site for all IT-related issues if no other IT support team is available

Requirements:

  • Knowledge and experience on Windows 10/11 OS
  • Experience in imaging Windows 11 using Pxe boot
  • Worked on software installation using SCCM, Software Center, and manually
  • Hands-on experience replacing batteries and working with Dell technicians on hardware break-fix
  • Experience using Intune, AD, BitLocker
  • Experience in Outlook administration
  • Experience in Humanscale troubleshooting
  • Experience working in engineering firms or large companies
  • Minimum 2-4 years of experience
  • Experience with Service management tool such as ServiceNow https://wa.me/6588393566
  • 🌸Whatsapp +65 8839 3566 (Angel)
  • LIEW ONN KEE REG NO : R22108518
  • THE SUPREME HR ADVISORY EA NO:14C7279
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