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Open nowPosted today

Desktop & Workplace Support Engineer (1-year renewable) #IAC

MyCareersFuture101,380 open roles

Pay
SGD 3,000 – SGD 4,500 a month
Where
Central, Singapore
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Your applicationOpen nowDesktop & Workplace Support Engineer (1-year renewable) #IACMyCareersFuture · Central, Singapore
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The clock on this job

Early applications get read.

8.2% of postings close within 7 days. Measured by our own scanner across the market. MyCareersFuture postings stay open a median of 4 days.

Share of postings closed within
  1. 1.9%1 day
  2. 3.8%3 days
  3. 8.2%7 days
  4. 15.2%14 days
  5. 34.1%30 days
This job: posted today

MyCareersFuture median: 4 days open

The posting

Job Responsibilities

Technical Support & Service Delivery

  • Provide onsite and remote support for desktops, laptops, workstations, printers, mobile devices, and peripherals.
  • Diagnose and resolve hardware, software, operating system, and application issues.
  • Perform installation, configuration, deployment, and maintenance of endpoint devices.
  • Conduct device imaging, software packaging, patch management, and operating system upgrades.
  • Manage and support Microsoft Windows environments, Microsoft 365 applications, and endpoint security solutions.
  • Troubleshoot network connectivity, VPN, wireless, and access-related issues.
  • Coordinate hardware replacements, warranty claims, and break-fix activities.
  • Ensure service requests and incidents are resolved within agreed SLAs.
  • Maintain accurate documentation of customer environments, incidents, and resolutions.
  • Any other ad-hoc duties as assigned by supervisor.

Customer Engagement

  • Serve as the primary onsite technical representative for assigned customers.
  • Build strong relationships with customer IT teams and key stakeholders.
  • Conduct regular health checks and provide recommendations to improve endpoint performance, security, and user experience.
  • Deliver excellent customer service and ensure high customer satisfaction levels.
  • Escalate complex issues appropriately while maintaining ownership through resolution.

Pre-Sales & Sales Support

  • Partner with the Sales team during customer meetings, presentations, and technical discussions.
  • Understand customer business requirements and translate them into technical solutions.
  • Act as a trusted technical advisor throughout the sales cycle to help secure new business opportunities.
  • Any other ad-hoc duties as assigned by supervisor

Requirements

  • Diploma or Bachelor's Degree in Information Technology, Computer Science, Engineering, or related discipline.
  • Minimum 3–5 years of experience in desktop support, endpoint engineering, or workplace services.
  • Strong knowledge of: Microsoft Windows 10/11; Microsoft365 Suite; Active Directory; Azure Active Directory (Entra ID); Microsoft Intune; Endpoint Manager; SCCM/MECM; VPN and networking fundamentals
  • Experience supporting enterprise desktop and laptop environments.
  • Hands-on experience with device deployment and endpoint management tools.
  • Excellent troubleshooting and problem-solving skills.

Interested applicants, please email your resume to Andre Chua Jing Ming

Email: [email protected]

CEI Reg No: R1989053

EA Licence No: 99C4599

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