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Open nowPosted 28 days ago

Digital Ambassador

MyCareersFuture94,028 open roles

Pay
SGD 2,500 – SGD 2,700 a month
Where
Central, Singapore
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Your applicationOpen nowDigital AmbassadorMyCareersFuture · Central, Singapore

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Early applications get read.

7.7% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
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  2. 3.3%3 days
  3. 7.7%7 days
  4. 14.0%14 days
  5. 33.7%30 days
This job: posted 28 days ago

The posting

Work hours: 9am to 6pm on Weekdays

Workday : 5 days Location: Marina View, Downtown Contact Duration: 20th May 2027

Job Description

The Digital Ambassador is a key client-facing role responsible for enhancing the customer's banking experience through proactive assistance and guiding them towards digital solutions.

This role requires an individual who is passionate about technology, customer-centric, and knowledgeable about the latest banking products and services. The Digital Ambassador will play a crucial role in promoting digital adoption and cashless transactions, thereby improving efficiency and customer satisfaction.

Key Responsibilities

  • Provide prompt and courteous assistance to customers with their general inquiries regarding banking services, products, and digital platforms.
  • Guide customers through self-service options available on digital channels (e.g., mobile banking app, online banking portal, ATMs).
  • Troubleshoot common digital banking issues and provide immediate solutions or escalate complex issues to the appropriate department.
  • Proactively engage with customers to understand their banking needs and identify opportunities for digital adoption.
  • Educate customers on the benefits and functionalities of the bank's digital platforms, including online banking, mobile banking, and cashless payment solutions.
  • Assist customers with the setup and initial usage of digital banking services, ensuring a smooth onboarding experience.
  • Encourage and guide customers to adopt cashless payment methods where suitable, explaining the convenience and security benefits.

Interested candidates please share your resume to [email protected] with all details

Regards Shashi (R23112213) Just Recruit Singapore Pte Ltd (EA12C6295)

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