Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted 8 days ago

Director, Service and Digital Innovation

MyCareersFuture94,028 open roles

Pay
SGD 17,000 – SGD 20,000 a Monthly
Where
West, Singapore
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowDirector, Service and Digital InnovationMyCareersFuture · West, Singapore

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on MyCareersFuture's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

7.7% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 1.6%1 day
  2. 3.3%3 days
  3. 7.7%7 days
  4. 14.0%14 days
  5. 33.7%30 days
This job: posted 8 days ago

The posting

We are looking for a Director, Service Innovation & Digital Technology for our Global Services business, to drive state-of-the-art service platforms &digital technology that are integrated into our Cytiva equipment and the way inwhich our service engineers work day-to-day. The goal is to enable our Cytiva instruments to be faster and easier to service through good SW & HW design practices and concepts, as well as enabling digital operations, from early design and/or vendor selection activity to new digital technology developmentimplementation/adoption, to daily customer support. Do you have a passion for Service Innovation & Digital Technology? Then we would love to hear from you.

What you’ll do

  • Establish a continuous feedback loop with field service teams, regional leaders and product managers to champion service innovation development and digital technology selection/implementation approaches; also to solve frequent failures and quality issues.
  • The Service Innovation leader drives the development of Design standards, SW & HW Libraries and Templates to ensure Cytiva instruments are easy, fast and low-cost to serve.
  • Develop DFS (Design for Service) vision andRoadmap/Blueprint. Work with HW R&D, SW & Automation and Product Management teams to develop service design elements and prioritize them in ongoing and future NPI and Product care activities
  • The Digital Technology leader oversees the activities of the Digital Technology Operations. Drives the development of vendor selection standards, technical documentation library and connectivityof Cytiva instruments to insure easy, fast and low-cost to serve.
  • Drive Digital Technology capabilities across Cytiva Equipment Services, including Connectivity, AI, and data enablement, also identify technology gaps
  • Drive operational excellence in remote service: integrated remote workflow &tools, secures asset’s connectivity uptime
  • Define andMonitor KPIs and metrics to measure the impact of Digital Technology Support onCytiva Core Value Drivers and Customer CTQ's

Who you are:

  • Master’s degree in engineering or equivalent as well as significant years of working experience
  • Background as an Engineering leader or R&D leader within industrial systems engineering
  • Industry experience from either the biopharma, medical device or pharmaceutical industry preferred
  • Deep understanding of the digital industry/curiosity for technology, issues and opportunities in areas such as technology and data
  • Understanding of best practices in innovation, portfolio management, customer- and Service centric approach to product development
  • Ability to work across a large organization, global, and proven record of direct and indirect management of resources and teams, drive change and create influence without direct organization reports or formal authority
  • Ability to Travel25-40% of the time.

It would be a plus if you also possess previou sexperience in:

  • Danaher Business Solutions, preferably pursuing Certified Practitioner, e.g. PSP, TPI, CM
  • Project/Portfolio Management
  • Equipment Servicing
From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against MyCareersFuture's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on MyCareersFuture's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    MyCareersFuture's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.