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Open nowPosted 8 days ago

E-commerce Customer Service Executive

MyCareersFuture94,028 open roles

Pay
SGD 2,000 – SGD 3,000 a month
Where
Central, Singapore
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Your applicationOpen nowE-commerce Customer Service ExecutiveMyCareersFuture · Central, Singapore

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This job: posted 8 days ago

The posting

Online Store | Customer Support | Order & After-Sales Management

Company: TORRAS Singapore Employment Type: Full-Time Location: Singapore Industry: Consumer Electronics / Mobile Accessories / E-commerce

About the Role

TORRAS Singapore is looking for a friendly, responsible and detail-oriented E-commerce Customer Service Executive to join our Singapore team.

You will be responsible for supporting customers across our online sales channels, handling enquiries, tracking orders and deliveries, resolving after-sales issues, and ensuring customers receive a smooth and positive shopping experience.

This is a hands-on role suitable for someone who enjoys communicating with customers, solving problems and working in a fast-paced e-commerce environment.

Key Responsibilities

Online Customer Service

  • Respond to customer enquiries across Shopify, TikTok Shop and other online sales channels.
  • Assist customers with product enquiries, product selection, compatibility, promotions and order-related questions.
  • Provide timely, professional and friendly customer service via online chat, email and messaging platforms.
  • Follow up proactively on unresolved customer issues and ensure cases are properly closed.
  • Maintain a high standard of customer satisfaction and brand service quality.

Order & Delivery Management

  • Monitor daily online orders and order status.
  • Coordinate with warehouse and delivery partners to ensure orders are processed and shipped on time.
  • Track delayed or exceptional deliveries and proactively update customers.
  • Assist with order changes, cancellations and other order-related requests.
  • Escalate urgent delivery or inventory issues to the relevant team.

After-Sales Support

  • Handle customer requests relating to returns, exchanges, refunds, warranties and product issues.
  • Understand customer concerns and provide appropriate solutions based on company policies.
  • Coordinate replacement or return arrangements when required.
  • Follow up on negative customer experiences and help resolve complaints professionally.
  • Maintain accurate records of customer cases and after-sales issues.

E-commerce Operations Support

  • Assist with basic product listing and store updates when required.
  • Support promotional campaigns, new product launches and peak sales periods.
  • Monitor customer feedback and reviews and report recurring issues to the team.
  • Work closely with the e-commerce, warehouse and marketing teams to improve the overall customer experience.

Requirements

  • Diploma or above.
  • Previous experience in e-commerce customer service, online retail, customer support or order management is preferred.
  • Experience with Shopify, TikTok Shop, Shopee, Lazada or other e-commerce platforms is an advantage.
  • Good written and spoken English.
  • Mandarin communication skills are an advantage for coordination with regional teams.
  • Comfortable communicating with customers through chat, WhatsApp, email and other online channels.
  • Patient, responsible and able to handle customer complaints professionally.
  • Strong attention to detail and good problem-solving skills.
  • Able to manage multiple customer cases and follow-ups independently.
  • Basic Microsoft Office / Google Workspace skills.
  • Familiarity with consumer electronics, smartphones or mobile accessories is an advantage.

What We're Looking For

You may be a strong fit if you:

  • Enjoy helping customers and solving problems.
  • Communicate clearly and professionally.
  • Can remain calm and solution-focused when handling complaints.
  • Take ownership of customer cases instead of simply passing problems to another team.
  • Are careful with order details, addresses, refunds and delivery information.
  • Are proactive in following up with customers.
  • Can work efficiently in a fast-moving e-commerce environment.

What We Offer

  • Opportunity to join an international consumer electronics accessories brand.
  • Hands-on experience in e-commerce and online retail operations.
  • Training on TORRAS products and online store operations.
  • Friendly and collaborative working environment.
  • Career development opportunities within e-commerce and operations.
  • Competitive salary and staff benefits.

If you have experience in online customer service and enjoy helping customers solve problems, we'd love to hear from you.

Please submit your CV with a short introduction highlighting your relevant customer service or e-commerce experience.

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