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Open nowPosted 16 days ago

Employee Engagement & Experience Lead

MyCareersFuture94,028 open roles

Pay
SGD 5,000 – SGD 7,500 a month
Where
Singapore
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Your applicationOpen nowEmployee Engagement & Experience LeadMyCareersFuture · Singapore

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  2. 3.3%3 days
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  4. 14.0%14 days
  5. 33.7%30 days
This job: posted 16 days ago

The posting

Job Title: Employee Engagement & Experience Lead

Location: Singapore

Employment Type: Full-time

About the Role Are you passionate about shaping a positive workplace culture for a distributed workforce? We are looking for a hands-on Employee Engagement & Experience Lead to drive the engagement and retention of approximately 300-400 employees deployed across various client sites. In this full-time, Singapore-based role, you will complement our existing HR function and partner closely with HR, account management, and delivery teams. Your core mandate is to create a consistent, trusted experience for professionals working at client locations—from their initial onboarding to ongoing connection, issue resolution, and retention.

Key Responsibilities

  • Engagement Journey: Design and execute a consistent engagement journey for deployed employees, spanning from onboarding through the completion of their assignments.
  • Active Support: Conduct structured check-ins at key milestones and maintain regular contact with employees stationed at client locations.
  • Issue Resolution: Act as an accessible first point of contact for workplace concerns, support needs, and grievances, ensuring they are triaged and escalated appropriately.
  • Community Building: Build effective communication channels, employee forums, and community initiatives to foster a sense of belonging and connection.
  • Proactive Intervention: Identify early indicators of disengagement, potential attrition, or assignment risk, and coordinate timely interventions.
  • Collaboration & Tracking: Work closely with recruitment, HR, account managers, and delivery teams to improve the employee experience while tracking engagement themes, retention indicators, and recurring pain points.
  • Compliance: Ensure all engagement practices align with internal policies and Singapore employment requirements.

Experience & Capabilities

  • Relevant background in employee engagement, workforce care, HR operations, employee relations, or contractor management within Singapore.
  • Prior experience supporting a sizeable distributed, client-deployed, consulting, or outsourced workforce is highly desirable.
  • Strong understanding of Singapore workplace practices, coupled with the cultural sensitivity needed for a diverse workforce.
  • A proven track record of handling confidential information, sensitive employee conversations, and grievances with trust and sound judgement.
  • Strong stakeholder coordination, case management, and follow-through skills.
  • A warm and credible communication style, alongside the professional judgement to set boundaries and escalate issues when required.
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