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Open nowPosted 22 days ago

Engineer – Field Service

MyCareersFuture94,028 open roles

Pay
SGD 2,500 – SGD 5,000 a month
Where
Central, Singapore
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Your applicationOpen nowEngineer – Field ServiceMyCareersFuture · Central, Singapore

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The clock on this job

Early applications get read.

7.7% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
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  2. 3.3%3 days
  3. 7.7%7 days
  4. 14.0%14 days
  5. 33.7%30 days
This job: posted 22 days ago

The posting

Company Overview

NETPLUZ is a regional Managed Communication Service Provider with 11+ years of infocomm expertise. We deliver high-quality managed data, voice, and video services over a converged network, focusing on cost efficiency, business productivity, and uncompromising service standards.

Job Summary

Handle ticket escalation from NOC Team. Provide on-site Deployment including In-house IT support.

Responsibilities

  • Respond promptly to all on-site troubleshooting requests escalated by the NOC team to ensure minimal service disruption
  • Document incident and problem resolutions clearly to maintain accurate records for future reference
  • Collaborate effectively with all Engineering Department teams to coordinate technical solutions and deployments
  • Support internal IT operations including onboarding/offboarding processes and PC setup for staff to ensure smooth IT transitions
  • Maintain compliance with company technical and administrative procedures to uphold operational standards
  • Manage and update the inventory list of equipment for Managed Hardware services to ensure accurate asset tracking
  • Perform standby duties as scheduled to provide timely technical support when required

Required competencies and certifications

  • Possess at least one of the following IT security certifications: CCNA, Network+, Security+, or equivalent

Preferred competencies and qualifications

  • Provide off-site and on-site troubleshooting isolation and resolution to address technical faults efficiently
  • Experience in desktop support for Windows operating systems (Windows 10/11) to assist end-users effectively
  • Troubleshoot and resolve level 1 system issues and faults to maintain system stability
  • Troubleshoot and resolve level 1 network issues and faults to ensure network reliability
  • Troubleshoot and resolve desktop/laptop hardware and software issues to support user productivity
  • Administer internet routers, firewalls, switches, and Wireless Access Points to maintain network infrastructure
  • Document incident and problem resolutions to support knowledge sharing and continuous improvement
  • Support customers via email and phone calls to provide timely technical assistance
  • Collaborate with customers, helpdesk, service managers, project managers, and vendors to solve technical problems
  • Coordinate with vendors or carriers’ technical assistance support centers to oversee or escalate issues until resolution
  • Certifications such as CCNA, NSE4, and Ruckus are advantageous for enhanced technical proficiency
  • Demonstrate teamwork skills to contribute effectively within cross-functional teams
  • Exhibit fast learning ability to quickly adapt to new technologies and processes
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