The posting
Responsibilities
- Provide technical service and support to customers in order to increase sales/ resolve problems.
- Ensure the correct bearings are selected for customers’ applications based on necessary information collected.
- Take prompt action in handling any customer’s claim on product quality related matter and discuss / provide the report to Sales team. Handle any escalated issues, complaints or lapses. Provide appropriate solutions and alternatives
- Issue request for investigation to the manufacturing plant & provide the result of the investigation report to customers.
- Conversion of part numbers, part numbers interchange and recommendation of parts to replace competitors’ parts
- Participate in customers’ development & promotion project such as trade shows/exhibition including making necessary arrangement with marketing and/or sales team.
- Provide engineering reports (calculation, failure analysis comparison etc) to customers
- Ensure that any specification change, improvement in design, features of new products and discontinuity of production are made known to all concern.
- Manage technical drawings and specifications requested by customers.
- Conduct training/seminar of NTN products for staff and customers.
- Understand Japanese customers’ requirements, handle complaints and communicate to HQ and group.
- Work with relevant departments like Sales, Inventory etc to provide feedback on products and services offerings based on analysis of customer feedback.
Requirements
1. SOFT SKILLS
- Service-oriented – strong service mind set to create a positive experience for external customers
- Have determination to improve customer service standards
- Good communication skills (English and Japanese speaking and writing) and a confident communicator
- Resourceful, problem solving and team player, co-operative and able to work well with a diverse workforce.
- Good presentation skills
- Good interpersonal skills to handle all level of people
- Japanese language Proficiency Test N1
2. TECHNICAL SKILLS:
- Bearings knowledge and its applications
- Good understanding of bearings industries
- Good analytical skills
- Proficient in MS Office (Excel and Power Point)
- SAP knowledge
3. OTHERS:
- Adaptable- resilient with a positive attitude
- Self-driven and strong sense of commitment



