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Open nowPosted 29 days ago

ERP Customer Success Manager

MyCareersFuture94,028 open roles

Pay
SGD 4,000 – SGD 6,000 a month
Where
Central, Singapore
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Your applicationOpen nowERP Customer Success ManagerMyCareersFuture · Central, Singapore

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The clock on this job

Early applications get read.

7.7% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 1.6%1 day
  2. 3.3%3 days
  3. 7.7%7 days
  4. 14.0%14 days
  5. 33.7%30 days
This job: posted 29 days ago

The posting

Overview As a CSM, you will develop long-term relationships with your portfolio of assigned customers, connecting with key business executives and IT stakeholders, developing an understanding of their business requirements and goals, and how they are using NetSuite. Leveraging this customer knowledge, and your NetSuite expertise, you will provide adoption, industry, and implementation best practices strategies to ensure your customers maximize value from their investment in NetSuite. In addition, you will drive value creation by leading mini-projects and collaborating with Account Managers to identify upsell opportunities, providing solution recommendations to accelerate deal closures and enhance customer growth.

Job Descriptions:

  1. Develop a trusted advisor relationship with customer key stakeholders and executive sponsors such that all NetSuite activities are closely aligned with the customer’s business case and business strategy, allowing the full potential of their NetSuite solution to be realized.
  2. Review customer’s current usage of NetSuite to determine if challenges are the result of functionality gaps, implementation/customization gaps or training gaps. Be able to communicate findings with appropriate teams (i.e. Oracle NetSuite Principal team, Account Management, Marketing, Professional Services and Leadership).
  3. Identify opportunities for adding greater value applicable to customer’s business strategies.
  4. Navigate and advise on efforts related to complex customer requests or projects involving other 3rd party solutions and enterprise systems, escalating for assistance if needed.
  5. Drive overall customer satisfaction, additional product adoption and ultimately subscription renewals.
  6. Anticipate customers’ requirements and possible challenges – make our customers successful.
  7. Identify and assess renewal risks within the customer base.
  8. Conduct training sessions with customers to improve the adoption rate.
  9. Project Management of proposed change management activities and projects.

Requirements:

  1. At least 3 years of experience in NetSuite.
  2. ERP knowledge and experience is a must.
  3. Ability to handle Client Escalations.
  4. Should be able to Mentor Juniors.
  5. Ability to lead training and demo both internally and externally.
  6. Strong analytical skills.
  7. Strong communication skills, both verbal and written.
  8. Ability to work independently.
  9. Ability to liaise with multiple contacts and departments.
  10. Multi-tasker.
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