The posting
Job Description
- Establish and review all registration, admission, financial counselling, billing & payment processes, ensuring urgent cases are fast-tracked for immediate admission and/or discharge.
- Review and conduct audit checks on cashier collections, day end closing and daily banking of cash and cheques.
- Prepare Patient Service Officer's duty roster to ensure adequate coverage of all service centres managed by Admission & Discharge.
- Assist staff members with or personally attend to customers' enquiries and feedback. Maintain good rapport with patients, doctors, clinic staff, insurance providers and the general public. Ensure that queries/issues are attended to efficiently within established service standards.
- Manage team members' performance and perform appraisal.
- Run roll calls and staff briefings.
- Manage accounts receivable, refunds, payments to doctors, top up deposits, Medisave/ Medishield/ insurance reimbursements.
- Plan and schedule training programmes of Patient Service Officer in the MediTech Expanse system and SOP compliance. Provide coaching and guidance to new staff.
- Manage the staff roster.
- Manage, track and review Key Performance Indicators for Admission & Discharge.
- Assist in continuous improvement projects.
- Work closely with all stakeholders in the management of patients' journey in the hospital.
- Provide prompt, polite, and attentive service to patients and their next of kin.
- Participate in committees as assigned.
- Perform any other duties as assigned.
Job Requirements
- Diploma or Degree holder.
- At least 2-3 years of experience in admission & discharge in the healthcare sector.
- Proficient in Microsoft Office and IT application systems.
- Able to perform supervisory role.
- Strong customer service skills.
- Good interpersonal and communication skills and able to work under pressure.
- Familiar with basic medical terminology.
- IT literate and able to work with numbers.



