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Open nowPosted 30 days ago

F&B Boutique Supervisor

MyCareersFuture94,028 open roles

Pay
SGD 2,800 – SGD 3,000 a month
Where
Singapore
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Your applicationOpen nowF&B Boutique SupervisorMyCareersFuture · Singapore

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The clock on this job

Early applications get read.

7.7% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 1.6%1 day
  2. 3.3%3 days
  3. 7.7%7 days
  4. 14.0%14 days
  5. 33.7%30 days
This job: posted 30 days ago

The posting

The Boutique Supervisor is a hands-on, customer-facing team leader responsible for managing daily shift operations and sales, training the service crew, and elevating our boutique’s service and operational standards. This role ensures a delightful experience at every customer touchpoint, fosters a positive work environment, and upholds the company’s values in service and operational excellence.

KEY RESPONSIBILITIES

To manage and oversee day-to-day shift operations, support and guide the crew, and deliver world-class customer experiences at every touchpoint in line with Company standards through:

Operations Management

  • Coordinate daily shift operations, ensuring smooth opening, closing, and adherence to SOPs
  • Maintain boutique cleanliness, inventory, and consumables, including receiving deliveries and replenishing stock
  • Ensure accuracy in cashiering, timesheets, and shift reporting
  • Support boutique cost KPIs and assist the Boutique Manager with crew rostering and manpower planning
  • Continuously improve daily operations, and personally set up, tear down, and provide service at off-site events

Team Leadership & Development

  • Lead, train, and guide the service crew in delivering best-in-class customer experiences
  • Interview, induct, and evaluate crew performance, providing ongoing feedback and support
  • Model the brand's values and uphold crew morale, discipline, and professionalism

Customer Service & Experience

  • Proactively engage, serve, and delight customers across the boutique, events, and other channels
  • Scoop, prepare, and serve gelato, cones, and related products to company standards, safeguarding quality throughout
  • Maintain in-boutique presentation, ambiance, and signage/POSM standards
  • Handle feedback and complaints with warmth, ensuring consistent service quality

Sales & Customer Insights

  • Support boutique sales targets and share customer and operational insights with the Boutique Manager to improve sales and experience

Facilities & Compliance

  • Uphold health and safety standards, and coordinate equipment/premises maintenance with external vendors

We are looking for someone with

· a heart of service

· strong work ethic (reliable, committed, go-the-extra-mile)

· high level of integrity and professionalism

· warm & positive communicative skills

· an ambassador who believes in & embodies our brand vision, mission & values

Requirements

· Diploma or higher

· Proficient with Microsoft Office (excel, word) & Google Suites (google sheet, doc)

· Shift work (5-day work week, including weekends & Public Holidays)

Location of work: Central/ Eastern/ Western Singapore

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