The posting
Overall Job Objectives:
We are looking for a Restaurant Floor Supervisor who will be responsible for supervising the day to operations of the outlet restaurant side. He / She will ensure efficient restaurant operations as well as maintaining high standards of quality and service to achieve superior customer satisfaction.
Core Responsibilities:
- Work closely with the Floor Asst. Manager and Floor Manager for the smooth operations of floor assigned
- Supervise opening and closing operations ensure standard protocols are followed
- Interact positively with customers, ensure customer satisfaction, solicit feedback from customers concerning food and service in the outlet
- Demonstrate positive leadership characteristics which inspire Team Members to meet and exceed standards.
- Supervise and maintain cleanliness of the outlet
- Ensure compliance with safety and sanitation regulations
- Respond promptly to customer complaints/concerns and suggest solutions to resolve complaints
Job Specifications:
- A Diploma or Bachelor’s Degree in any field (hospitality or retail -related fields are a plus).
- Prior experience as a F&B Supervisor or in a similar role within the hospitality industry.
- Strong leadership, communication, and customer service skills.
- Excellent conflict resolution and team management abilities.
- Availability to work within the restaurant’s operating hours, including weekends and holidays.
Key Deliverables:
- Supervise daily floor operations, including opening and closing procedures, ensuring adherence to established protocols.
- Maintain high standards of cleanliness, safety, and compliance with sanitation regulations throughout the outlet.
- Foster superior customer satisfaction by interacting positively with guests, addressing complaints promptly, and soliciting feedback for continuous improvement.
- Demonstrate strong leadership to inspire and guide team members to consistently meet and exceed service standards.
- Collaborate with management to ensure smooth operations and uphold the outlet's quality and service goals.
Benefits of the role:
- Monthly variable sales incentive
- Annual completion bonus of 1 month salary (For Full-time if applicable)
- Medical coverage (For Full-time if applicable)
- Group discount (Dining & Salon)
- Training & Career Growth
- Opportunity to cross-rain at Overseas Outlets
INITIA GROUP is the biggest brand concept leader in Singapore & Malaysia. We have been in the beauty and F&B industry for years and are now in Art, Retail, and Photo Studios. We are a fast-paced growing company, bringing all unique and on-trend concepts. We have a lot of expansions going on and we need additional talents in our growing family.
.
If you’re excited about our company’s vision for this position and want to start the path of becoming one of our future leaders, we’d like to hear from you.
.
You may visit our website to learn more about us: https://initia.sg/
.
APPLY NOW!



