The posting
Key Responsibilities
- Lead daily facilities and workplace operations, including technical, cleaning, mailroom and support services.
- Ensure service delivery meets KPIs, SLAs, safety and compliance requirements.
- Manage client relationships and act as the key point of contact for operational matters.
- Lead and manage vendors, contractors and service partners.
- Monitor budgets, costs, risks and overall operational performance.
- Drive workplace experience and service quality improvements.
- Manage incidents, emergency preparedness and business continuity.
- Identify opportunities for cost optimization, productivity and continuous improvement.
- Prepare operational reports and lead regular performance reviews with stakeholders.
Requirements
- Degree/Diploma in Facilities Management, Engineering, Building Services or a related discipline.
- Strong knowledge of ACMV/HVAC, electrical, fire protection and BMS systems.
- Experience in managing vendors, contractors, budgets and client stakeholders.
- Strong leadership, communication and problem-solving skills.
- Good understanding of KPI/SLA, safety, compliance and risk management.
- Customer-focused, commercially aware and able to work in a fast-paced environment.



