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Open nowPosted 15 days ago

Feedback Management Executive | Healthcare Environment [Customer Service Representative] - #HJZ

MyCareersFuture94,028 open roles

Pay
SGD 3,500 – SGD 4,500 a month
Where
Central, Singapore
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Your applicationOpen nowFeedback Management Executive | Healthcare Environment [Customer Service Representative] - #HJZMyCareersFuture · Central, Singapore

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on MyCareersFuture's own form.

The reply lands in your private mailbox

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The clock on this job

Early applications get read.

7.7% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 1.6%1 day
  2. 3.3%3 days
  3. 7.7%7 days
  4. 14.0%14 days
  5. 33.7%30 days
This job: posted 15 days ago

The posting

Looking for a role where what you do can genuinely make a difference?

Be part of our team and help make every patient’s experience a little better. From understanding patient feedback to supporting service improvement initiatives, you’ll get to work behind the scenes to make healthcare experiences smoother, better and more patient-focused!

Job Responsibilities

  • Manage and follow up on patient feedback, ensuring issues are addressed promptly and effectively
  • Work with different teams to identify service gaps and support improvements to the overall patient experience
  • Coordinate service excellence projects, programmes and events
  • Conduct patient satisfaction surveys and support focus group discussions
  • Analyse feedback trends and identify areas for improvement
  • Assist with creating and maintaining data dashboards to track service satisfaction and feedback
  • Prepare insights and reports for hospital committees and workgroups
  • Support initiatives that strengthen the organisation's service culture and patient engagement
  • Perform other duties and projects as assigned

We’re looking for someone who:

  • Enjoys working with people and communicating with different stakeholders
  • Has strong communication and interpersonal skills
  • Is comfortable handling feedback and resolving service-related issues
  • Can analyse information and turn feedback into practical improvement ideas
  • Is organised, proactive and able to manage multiple projects
  • Has an interest in customer experience, healthcare, service excellence or quality improvement

All interested candidates are invited to email your resume in MS Word format to:

[email protected]

Jenny Ng Zhern Ing

Outsourcing Team Recruit Express Pte Ltd Company Reg. No. 199601303W | EA License Number: 99C4599

We regret to inform that only suitable candidates will be shortlisted for an interview.

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