The posting
Exceptional Hospitality Starts with You
Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a Floor Team Leader, you'll support the housekeeping team in maintaining exceptional standards of cleanliness, comfort, and presentation across guest rooms and corridors. You'll coordinate daily room assignments, inspect guest rooms, and ensure every area meets Hilton's quality standards while providing outstanding service to guests. By guiding the team, maintaining operational efficiency, and creating a clean and welcoming environment, you'll help deliver memorable stays and spread the light and warmth of hospitality every day.
Job Description & Requirements
As the Floor Team Leader, you will be responsible for performing the following tasks to the highest standards:
- Responsible for the highest standard of cleaning on assigned floors and guestrooms during your shift.
- Work closely with the front desk team to ensure correct room status at all times.
- Ensure guest privacy is respected when DND status is displayed.
- Supervise the turndown service.
- Responsible for strict key control.
- Regularly inspect guest floor corridors and public areas.
- Report maintenance issues promptly to Engineering.
- Ensure compliance of lost and found procedures.
- Keep floors, linen rooms and pantries neat and tidy.
- Monitor productivity of the assigned Room Attendant.
- Check team members’ grooming, personal hygiene and appearance.
- Assist with team members’ training and development.
- Provide ongoing advice and support to team members under your supervision.
- Provide one to one instruction to team members when required.
- Seek opportunities to improve guest service consistently from guests’ comments.
- Take appropriate action to resolve guests’ complaints.
- Ensure all reports are completed on a timely basis.
- Adhere by the hotel’s policies and procedures, Hilton code of business conduct, the hotel’s team member handbook, security and emergency policies and procedures.
- Perform any duties assigned by the Management team deemed necessary.
- The Management reserves the right to make changes to this job description at its sole discretion and without advance notice.
At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:
A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.
In addition, this role requires the following minimum qualifications:
- University / Pre-university graduate.
- At least 2 years of guestroom work experience.
- Good written and verbal skills.
- Fluent in English to meet business needs, advantageous.
- Good knowledge of Housekeeping office daily operation.
- Proficient in Microsoft Office, housekeeping Opera and OnQ systems.
- Actively listen to others and build on good ideas.
Join an Award-Winning Workplace Culture
At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.
Our award-winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel.
Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.
