The posting
We are seeking a reliable and customer-focused Front Desk Receptionist to manage daily front-of-house operations. This role is key in ensuring smooth appointment scheduling, accurate sales processing, and providing excellent customer service in a fast-paced environment.
Key Responsibilities
1. Appointment Management
- Handle booking, rescheduling, and cancellations of customer appointments
- Manage daily appointment schedules to optimize outlet efficiency
- Coordinate with therapists to ensure smooth service flow
2. Sales & Billing
- Accurately key in sales invoices and process customer payments
- Ensure proper recording of packages, services, and product sales
- Assist in basic daily sales reconciliation
3. Customer Service
- Greet and attend to walk-in and existing customers
- Respond to customer inquiries (in-person, phone, WhatsApp)
- Provide basic service information and recommend suitable packages
4. Administrative Duties
- Maintain customer records and update system accurately
- Prepare basic reports and support outlet documentation
- Ensure front desk area is clean, organized, and presentable
5. Ad Hoc Duties
- Assist with operational tasks as required by management
- Support team in daily outlet activities
Requirements
- Basic computer literacy (comfortable with POS systems, spreadsheets, and messaging platforms)
- Strong organizational and multitasking skills
- Able to work in a fast-paced and high-pressure environment
- Good communication and interpersonal skills
- Positive attitude, responsible, and customer-oriented



