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Open nowPosted yesterday

Front Office Officer

MyCareersFuture96,520 open roles

Pay
SGD 2,000 – SGD 2,400 a month
Where
Central, Singapore
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Your applicationOpen nowFront Office OfficerMyCareersFuture · Central, Singapore

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The clock on this job

Early applications get read.

8.2% of postings close within 7 days. Measured by our own scanner across the market. MyCareersFuture postings stay open a median of 4 days.

Share of postings closed within
  1. 1.8%1 day
  2. 3.8%3 days
  3. 8.2%7 days
  4. 15.2%14 days
  5. 34.2%30 days
This job: posted yesterday

MyCareersFuture median: 4 days open

The posting

Company Overview

Founded in 1875, the Young Women’s Christian Association (YWCA) of Singapore empowers women from low-income families through holistic programmes. YWCA Fort Canning, its hospitality arm, supports social initiatives like Empowering Mums and Meals-on-Wheels with all net proceeds.

Job Summary

Join YWCA Fort Canning’s Front Office team to deliver exceptional guest service in a serene hotel environment, handling reservations, guest relations, billing, and general office duties to ensure a smooth and welcoming experience.

Responsibilities

  • Greet and attend to guests promptly to deliver a welcoming and high-quality customer service experience
  • Manage all reservation channels to accurately record and confirm room bookings
  • Distribute room keys efficiently to guests assigned to their rooms
  • Maintain detailed knowledge of room categories, locations, capacities, and furnishings to assist guests effectively
  • Resolve guest complaints and issues quickly to maintain guest satisfaction and service standards
  • Process accounts and billing accurately and efficiently to ensure correct guest charges
  • Perform general office duties including managing correspondence, emails, filing, and operating the switchboard
  • Handle all incoming and outgoing mail, faxes, and messages for guests promptly
  • Report unusual occurrences to the Supervisor on duty for timely resolution
  • Carry out additional duties as assigned by the Supervisor to support Front Office operations

Preferred competencies and qualifications

  • Minimum O Level or Higher NITEC in Hospitality Operations preferred
  • Minimum 1 year of experience preferably in front desk service
  • Ability to work shifts and collaborate effectively as a team player
  • Good verbal and written communication skills to interact clearly with guests and colleagues
  • Strong customer service skills to enhance guest experience
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