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Open nowPosted today

Front Office Production Support

MyCareersFuture94,028 open roles

Pay
SGD 6,000 – SGD 12,000 a month
Where
Singapore
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Your applicationOpen nowFront Office Production SupportMyCareersFuture · Singapore

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Early applications get read.

7.9% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 1.6%1 day
  2. 3.4%3 days
  3. 7.9%7 days
  4. 14.2%14 days
  5. 34.1%30 days
This job: posted today

The posting

Job Description

We are seeking a hands-on Production Support to join a growing technology team supporting critical front-office business applications. This role is ideal for someone who enjoys troubleshooting complex issues, investigating root causes, driving resolutions, and improving platform reliability through automation and operational excellence.

This is a business-facing role that combines production support responsibilities with Site Reliability Engineering (SRE) practices in a modern cloud-based environment. The successful candidate will work closely with business users, application owners, and technology teams to ensure the smooth operation of key investment applications.

Key Responsibilities

  • Provide production support for critical business applications, ensuring high availability and operational stability.
  • Investigate and resolve production incidents, performing detailed root cause analysis before escalating where necessary.
  • Monitor applications, infrastructure, and scheduled jobs, proactively identifying and addressing potential issues.
  • Troubleshoot issues across cloud, Kubernetes, Linux, databases, and application layers.
  • Support and manage batch scheduling platforms such as Control-M or Autosys.
  • Communicate effectively with business users during incidents, providing timely updates and managing expectations.
  • Drive continuous improvement initiatives by automating repetitive operational tasks and enhancing support processes.
  • Partner with technology teams and system owners to improve platform reliability, resiliency, and operational efficiency.
  • Participate in an on-call and weekend support rotation as required.
  • Contribute to SRE initiatives, including monitoring, observability, automation, and operational best practices.

Requirements

  • 5+ years of experience in Production Support, Application Support, or SRE environment.
  • Strong incident management, problem management, and troubleshooting capabilities.
  • Proven ability to independently investigate issues using logs, monitoring tools, database queries, and system diagnostics.
  • Hands-on experience with Linux/Unix environments and Bash/Shell scripting.
  • Experience supporting Kubernetes-based applications, including troubleshooting pods and containerized workloads.
  • Knowledge of cloud platforms such as AWS and/or Azure.
  • Experience with Control-M, Autosys, or similar enterprise scheduling tools.
  • Strong SQL and database troubleshooting skills.
  • Excellent communication and stakeholder management skills, with experience supporting business users.
  • Ability to perform effectively in a fast-paced environment and take ownership of issues through to resolution.

Preferred Skills

  • Experience with monitoring and observability tools such as Datadog.
  • Infrastructure-as-Code experience using Terraform.
  • Automation experience using Python or similar scripting languages.
  • Familiarity with AI-assisted operational tooling or agentic AI concepts.
  • Exposure to financial services or investment technology environments.

Ideal Candidate

  • Currently working in a hands-on Production Support or SRE role.
  • Demonstrates curiosity and persistence when troubleshooting complex issues.
  • Takes ownership and accountability rather than acting as a ticket dispatcher.
  • Comfortable interfacing directly with business stakeholders.
  • Proactive, adaptable, and eager to learn new technologies.
  • Balances operational support responsibilities with a continuous improvement mindset.

We regret to inform you that only shortlisted candidates will be notified.

EA Reference: CHONG LI NING PHOEBE, R25157679

Allegis Group Singapore Pte Ltd, Company Reg No. 200909448N, EA License No. 10C4544

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