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Open nowPosted today

Front Office Trading Platforms Support - Hong Kong

MyCareersFuture101,380 open roles

Pay
SGD 7,000 – SGD 10,000 a month
Where
Hong Kong
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Your applicationOpen nowFront Office Trading Platforms Support - Hong KongMyCareersFuture · Hong Kong

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8.2% of postings close within 7 days. Measured by our own scanner across the market. MyCareersFuture postings stay open a median of 4 days.

Share of postings closed within
  1. 1.9%1 day
  2. 3.8%3 days
  3. 8.2%7 days
  4. 15.2%14 days
  5. 34.1%30 days
This job: posted today

MyCareersFuture median: 4 days open

The posting

Front Office Trading PlatformsSupport

Location: Hong Kong

The Opportunity

We are seeking an experienced Front Office Trading Platforms Support to join a leading global financial institution in Hong Kong.

This is a front-office-facing production support role responsible for providing L1 and L2 support across a range of trading platforms, including electronic trading and market connectivity. The successful candidate will play a key role in ensuring seamless day-to-day trading activities, supporting Sales and Trader workflows, and acting as a trusted point of contact for STP-related enquiries from internal stakeholders.

The role requires strong domain knowledge of Front Office Trading Platforms Support, combined with hands-on experience supporting business-critical trading applications within a fast-paced trading environment.

You will work closely with Sales & Trading desks across Asia, as well as global support teams, technology teams, infrastructure teams, vendors and brokers. The environment places a strong emphasis on collaboration, knowledge sharing, operational resilience and continuous improvement.

The position also provides opportunities to expand your technical expertise and build strong relationships with key stakeholders across the region.

Key Responsibilities

  • Deliver comprehensive L1 and L2 production support for direct trading and execution platforms across Fixed Income, FX and Structured Products, ensuring smooth operation throughout trading hours.
  • Support front-office Sales & Trading desks across multiple Asian locations, maintaining continuity of trade execution, booking accuracy and STP workflows.
  • Monitor and resolve trade capture issues, booking breaks, rejects and platform alerts, including issues relating to Bloomberg TOMS and CMF errors, responding promptly to maintain operational efficiency.
  • Act as the first point of contact for trading platform incidents and user issues during trading hours, providing clear communication and dependable support.
  • Log, triage and manage incidents through ServiceNow, coordinating with global Front Office Support teams, vendors such as Bloomberg, brokers and infrastructure teams to ensure timely resolution.
  • Communicate effectively with users throughout incidents and conduct appropriate post-incident follow-up to ensure clarity and resolution.
  • Handle user onboarding and offboarding for DTP platforms, including book access, user mapping and entitlement changes, working closely with Access Management, TEC and HR teams.
  • Support client and trader enablement across execution platforms, including ALLQ and TOMS books, by facilitating broker connectivity.
  • Participate in platform changes, including upgrades, cutovers and EOL activities, and support testing, user validation, UAT connectivity testing and release coordination for DTP-related changes.
  • Support audit and compliance requirements, including gathering evidence relating to DTP platforms and maintaining accurate runbooks, procedures and supporting documentation.

What We Are Looking For

The successful candidate will bring strong Front Office Trading Platform Support domain knowledge and the ability to operate effectively in a business-critical trading environment.

You should be comfortable working directly with Sales& Trading users, troubleshooting production issues during trading hours and coordinating across technology teams, vendors and other stakeholders to maintain platform stability and trading continuity.

Experience supporting electronic trading, trade execution, market connectivity, trade capture, booking and STP workflows will be particularly relevant to this position.

Exposure to platforms and tools such as Bloomberg TOMS, ALLQ and ServiceNow, together with experience supporting Fixed Income, FX and/or Structured Products trading environments, will also be highly relevant.

Location

Hong Kong

Candidates with relevant Front Office Trading Platform Support experience who are currently based in Hong Kong are strongly encouraged to apply.

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