The posting
Key Responsibilities
- Create and maintain internal claims guides, FAQs and process notes for general insurance matters, including group and individual hospitalization plans.
- Handle and follow up on insurance claims, especially for French-speaking clients, to ensure clear communication and smooth claim processing.
- Track policy renewals, renewal timelines and outstanding information to ensure policies are renewed on time.
- Liaise with insurers to request quotations, compare policy options and support internal recommendation summaries for clients.
- Support the development of group insurance policy opportunities, including gathering client requirements, coordinating quotations and assisting with policy placement follow-up.
- Maintain accurate records of policies, claims, quotations, renewal status and insurer communications for internal reference.
- Support licensed insurance agents or management with administrative coordination, client servicing and documentation as needed.
Remuneration: Fixed salary + variable commission / bonus. Candidates with an active General Insurance agent registration or relevant licensing may be considered for additional sales-related bonus opportunities.
Requirements
- Open to Singaporeans and Singapore Permanent Residents only.
- Conversational French language ability is required to support French-speaking clients and claims enquiries effectively.
- Background or experience in general insurance, insurance administration, claims handling, client servicing or a related field.
- Completion of General Insurance papers (BCP, PGI & CGI) is preferred.
- Candidates with relevant General Insurance papers, licensing or agent registration eligibility may be considered as a live General Insurance agent, allowing them to support GI sales activities.
- Understanding of general insurance products such as personal insurance, commercial insurance, group hospitalization, group personal accident, corporate travel or other group policy arrangements will be an advantage.
- Prior experience in customer service, client communication or claims follow-up is preferred.
- Proficiency in Microsoft Office Suite and ability to maintain clear policy, claims and quotation records.
- Strong attention to detail with the ability to work independently and as part of a team.
- Ability to prioritize tasks and meet deadlines in a fast-paced environment.



