The posting
General Manager (Operations) – Luxury Leather Restoration
Location: Singapore Full-time Honest Crafters Pte Ltd
Honest Crafters is looking for a hands-on General Manager (Operations) to lead our daily operations and approximately 30 employees.
IMPORTANT – Relevant Industry Knowledge Required
Please apply only if you have experience or good knowledge in at least ONE of the following:
- Luxury bags, shoes, wallets or branded goods
- Leather products, leather care or leather craftsmanship
- Leather repair, restoration, cleaning or colour restoration
- Luxury retail or after-sales service
- Repair workshop, craftsmanship or premium product servicing
General operations experience alone may not be sufficient for this role.
Key Responsibilities
- Oversee daily operations, workflow and job completion
- Lead and manage approximately 30 employees
- Monitor productivity, quality, attendance and staff performance
- Ensure repair jobs are completed on time and meet quality standards
- Improve and enforce SOPs and operational systems
- Resolve operational, staff and customer issues independently
- Coordinate closely between sales, customer service and restoration teams
- Work directly with Directors on company performance and improvement
What We Are Looking For
- 2+ years of operations or general management experience
- Experience managing teams of 15–50 employees
- Good understanding of luxury goods, leather products or restoration services
- Strong leadership and people-management ability
- Hands-on and willing to be involved in daily operations
- Strong problem-solving and decision-making skills
- Disciplined, accountable and results-driven
- Able to work independently under pressure
Experience in B2B sales, business development or key account management is an added advantage.
Apply
Please send your CV together with a short explanation of your relevant luxury goods, leather, restoration or repair industry experience.
Candidates without relevant product or industry knowledge may not be shortlisted.



