The posting
Title: Manager Salary: $5600 + $100 Duration: Till 31 March 2027
Responsibilities:
- Oversee operations for assigned areas, ensuring SLA targets are met (engagements, service quality, reporting)
- Lead, coach, and performance manage a team
- Ensure deployment plans align with project priorities and manpower availability
- Conduct regular ground visits to assess service quality and operational compliance
- Handle escalations, service recovery, and client/stakeholder communications
- Analyse engagement data and recommend operational improvements
- Coordinate with Project Management and other teams for cross-support during campaigns
Requirements:
- Min Diploma/Degree in a related field
- Strong leadership presence, able to inspire and hold teams accountable
- Commercially aware, able to spot growth opportunities and optimize resources
- High emotional intelligence, can manage diverse teams and client expectations
- Results-driven, committed to meeting and exceeding SLAs
- Problem-solver, able to make sound decisions under pressure
- Adaptable & comfortable in a fast-paced, changing operational environment
**We regret to inform that only shortlisted candidates would be notified.
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Company Registration Number: 201622755N | EA License: 19C9859 | Registration Number: R24124511 Hui Yew Cheong



