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Open nowPosted 3 days ago

GSO - Telephone Operator

MyCareersFuture94,028 open roles

Pay
SGD 2,760 a month
Where
Central, Singapore
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Your applicationOpen nowGSO - Telephone OperatorMyCareersFuture · Central, Singapore

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The clock on this job

Early applications get read.

7.7% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 1.6%1 day
  2. 3.3%3 days
  3. 7.7%7 days
  4. 14.0%14 days
  5. 33.7%30 days
This job: posted 3 days ago

The posting

Come join us to express your Andaz as Guest Services Officer - Telephone Operator (conventionally known as Call Centre) if the following describes you. You are service-oriented and passionate in achieving customer satisfaction. You are also a good team-player and at the same time a confident individual, willing to learn and take on new challenges.

Job Summary

As a Guest Services Officer - Telephone Operator, you will deliver excellent guest service by supporting the Guest Services Centre team to ensure smooth and efficient operations within the Rooms Division.

Responsibilities

  • Respond promptly and professionally to guest telephone inquiries to ensure high customer satisfaction
  • Coordinate with team members to maintain smooth operations of the Guest Services Centre
  • Use telephone systems (PABX) and Opera software to manage guest requests and reservations accurately
  • Communicate clearly and courteously with guests to resolve issues and provide information
  • Maintain accurate records of guest interactions and requests using MS Office and email tools
  • Adapt to shift work schedules including weekends and public holidays to provide consistent service
  • Demonstrate a positive, can-do attitude to support team goals and guest experience

Preferred competencies and qualifications

  • Minimum G.C.E. "O" levels
  • Experience in hotel or call centre operations (1-2 years) is advantageous
  • Skills in using MS Office, email, Opera, and PABX systems are assets

Other Information

Benefits

  • 5-day work week
  • Flexible benefits package
  • Staff discounts and duty meals provided
  • Uniform provided
  • Applicable midnight allowance and overtime pay
  • Additional perks such as free stays at Hyatt Hotels

Please note that this is a local packaged position and only shortlisted candidates will be notified

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