Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted 26 days ago

Guest Experience Associate

MyCareersFuture94,028 open roles

Pay
SGD 2,300 – SGD 2,500 a month
Where
Singapore
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowGuest Experience AssociateMyCareersFuture · Singapore

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on MyCareersFuture's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

7.7% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 1.6%1 day
  2. 3.3%3 days
  3. 7.7%7 days
  4. 14.0%14 days
  5. 33.7%30 days
This job: posted 26 days ago

The posting

As a Guest Experience Associate at TRIFECTA Snowboard & Ski School, you are the key touchpoint for all guest experiencing the school. You ensure a smooth, safe, and exciting journey—from first-time riders to experienced snowboarders—by guiding them through bookings, gear, and slope readiness.

You play a critical role in bridging guest experience, safety, and snow operations, ensuring every guest feels confident stepping onto the slope.

You are responsible for delivering a seamless, high-energy, and personalized guest experience across all touchpoints—from arrival to departure—while embodying the lifestyle and community spirit of our school culture. You will act as both a service professional and brand ambassador, ensuring every guest feels welcomed, informed, and inspired.

Job Description:

Snow Guest Experience & Onboarding

  • Welcome and engage guests arriving for snow sessions (ski & snowboard)
  • Anticipate guest needs and deliver personalised recommendations
  • Assess guest experience level (first-timer, beginner, intermediate)
  • Guide guests through the full onboarding journey: Registration & waivers
  • Log Book orientation Equipment readiness
  • Create a reassuring and confidence-building environment, especially for first-timers

Snow Operations Coordination

  • Manage check-in flow for snow sessions to ensure punctual session starts
  • Coordinate closely with: Snow instructors Rental/retail team leads (gear sizing, fittings)
  • Monitor session schedules and ensure smooth guest transitions between time slots
  • Assist guests with: Snowboard/ski selection (basic guidance)
  • Boot fitting and sizing coordination, Helmet and protective gear checks
  • Ensure all guests are properly equipped before entering the snow area
  • Identify and escalate any gear issues quickly

Product & Experience Knowledge

  • Maintain strong knowledge of school’s offerings
  • Recommend suitable packages, sessions, and experiences based on guest profiles
  • Support upselling of memberships, programmes, and retail products

Guest Journey Facilitation

  • Assist guests with website navigation, waivers, and onboarding processes
  • Provide wayfinding and ensure smooth movement across the facility
  • Coordinate with instructors, retail, and operations teams to enhance experience

Service Excellence & Environment

  • Uphold high standards of customer service and brand experience
  • Maintain cleanliness, safety, and organisation of guest-facing areas
  • Includes spatial housekeeping – Ensuring all FOH areas are neat and tidy
  • Equipment housekeeping – To check all equipment is in working order and safe to use
  • Handle guest feedback, complaints, and service recovery professionally

Administrative

  • Process transactions accurately (POS systems, bookings, payments)
  • Maintain records of guest interactions and bookings
  • Support reporting and operational tracking where required
  • Handle guest concerns (e.g., delays, session issues, equipment discomfort)
  • Provide prompt and empathetic service recovery
  • Work with team leads to resolve issues efficiently

Optional Roles (*if deemed fit)

  • Assist/lead snow/surf classes
  • Assist coordination of external snow/surf programmes and trips
  • Snow/Surf class instruction training will be provided

Job Requirements:

  • Experience in concierge, or sports/recreation environment preferred
  • Basic knowledge of snowboarding/skiing (highly advantageous)
  • Familiarity with rental gear or willingness to learn quickly
  • Strong customer service and hospitality mindset
  • Confident communication and ability to guide guests clearly
  • Ability to stay calm under pressure in a fast-paced environment
  • Strong coordination and multitasking skills
  • Team player with proactive attitude
  • Willing to work weekends, peak periods, and holidays

Interested candidates who wish to apply for the advertised position, please click on “Apply”. We regret that only shortlisted candidates will be notified.

From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against MyCareersFuture's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on MyCareersFuture's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    MyCareersFuture's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.