The posting
Company Overview
Alma House is located near the Singapore River in a historic modernist building hosting a creative cluster of trendy shops, restaurants, and lifestyle venues showcasing the city’s most progressive offerings.
Job Summary
You will manage the guest experience from pre-arrival to post-departure, handling reservations, check-ins, check-outs, and lounge operations while maximizing room occupancy and ensuring smooth coordination with back-of-house teams.
Responsibilities
- Anticipate and respond to guest needs and queries throughout their stay to enhance overall guest satisfaction
- Perform reservation management, guest greeting, check-in, and check-out duties across shifts
- Manage the hotel lounge during shifts by engaging guests and upselling lounge offerings
- Operate the Property Management System (PMS) to manage room inventory, assign rooms, and maximize occupancy
- Coordinate effectively with back-of-house teams to resolve guest issues and ensure compliance with Standard Operating Procedures (SOPs)
- Monitor and follow up on billing matters to ensure accuracy and guest satisfaction
- Demonstrate passion for service by creating memorable guest experiences and exceeding expectations
Required competencies and certifications
- Minimum 1 year of relevant experience in hospitality service or hospitality studies
- Proficiency in English for clear internal and external communication
- Willingly to do shift work (Mon to Sun, no night shift)
Preferred competencies and qualifications
- Resourcefulness, proactivity, and teamwork skills to support daily operations
- Curiosity and eagerness to learn new skills and expand responsibilities
- Flexibility to adapt and contribute beyond assigned duties for the property’s success



