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Open nowPosted 6 days ago

Guest Experience Executive

MyCareersFuture94,028 open roles

Pay
SGD 2,500 – SGD 2,700 a month
Where
Central, Singapore
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Your applicationOpen nowGuest Experience ExecutiveMyCareersFuture · Central, Singapore

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The clock on this job

Early applications get read.

7.7% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 1.6%1 day
  2. 3.3%3 days
  3. 7.7%7 days
  4. 14.0%14 days
  5. 33.7%30 days
This job: posted 6 days ago

The posting

The Guest Experience Executive is responsible for the daily operations of the Executive Club Lounge, ensures that the highest level of hospitality, delivering F&B services, Concierge services and creating an experience throughout guest stay.

Knowledge and Experience

  • Minimum ‘O’ level qualification
  • Diploma or Degree from preferably hospitality or related field preferred
  • Minimum 2 years relevant experience in luxury hotel with at least 1 year at a supervisory level
  • Excellent written and communication skills in English and ability to communicate in a second language
  • Good technical knowledge of Heart of House and Guest Services Operations
  • Knowledge in supervisory functions like staff rostering, room assignment, requisition order, basic training, and coaching
  • Effective multi-tasking and time management skills
  • Knowledge and experience in problem solving
  • Has knowledge of Opera (PMS)

Competencies

  • Possess strong interpersonal skills.
  • Understand and addresses guests and/or colleagues needs.
  • Train and motivate colleagues.
  • Create and maintain a cohesive environment for the team.
  • Focus on service with an eye for detail and an approachable attitude.
  • Work well under pressure, with the ability to analyze and resolve issues by exercising good judgment.
  • Prioritise and organize work assignments and delegates work effectively.
  • Self-motivated and show good initiative in a dynamic environment.
  • Ensure security and confidentiality of guest and hotel information.
  • Possess good computer and property management system skills
  • Embrace and responds to change effectively
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