The posting
Role Overview
We are looking for a passionate and service-oriented Guest Experience Executive to join our Front Office team. This is a dynamic hybrid operational role that combines Front Office operations, guest services, concierge support, and chauffeur responsibilities to ensure a seamless luxury hospitality experience for our guests and stakeholders.
The ideal candidate is a strong team player who is proactive, adaptable, and enjoys interacting with people in a fast-paced boutique hotel environment.
This role reports directly to the Front Office Manager and will support the Front Office team in daily operations whenever required.
Key Responsibilities
1. Front Office& Guest Experiences
· Perform guest check-in and check-out duties professionally and efficiently
· Handle guest enquiries, requests, and feedback promptly and courteously
· Provide personalised guest experiences aligned with the hotel’s luxury service standards
· Assist with reservations, room assignments, and cashiering duties
· Anticipate guest needs and recommend hotel facilities and local experiences
· Support the Front Office team during peak operational periods
· Work closely with Housekeeping, Engineering, and F&B teams to ensure seamless guest experiences
· Assist in handling operational challenges and service recovery situations
· Undertake additional operational duties assigned by the Front Office Manager
2. Concierge &Arrival Experience
· Assist guests with luggage handling and room escorting when required
· Coordinate transportation arrangements and guest requests
· Ensure smooth arrival and departure experiences forguests
· Maintain a professional and welcoming lobby presence
3. Chauffeur & Transportation Support
· Safely ferry the Owner to and from designated locations as assigned
· Ensure safety, punctuality, discretion, and professionalism during all journeys
· Maintain cleanliness and upkeep of the assigned vehicle
· Coordinate servicing and maintenance schedules for the vehicle
· Adhere strictly to traffic regulations and safe driving practices
Job Requirements
· Possess a valid Singapore Class 3 driving licence with a good driving record
· Prior experience in Front Office, Concierge, Bell, or hospitality operations preferred
· Strong communication and interpersonal skills
· Comfortable performing both guest-facing and driving responsibilities
· Familiarity with hotel PMS systems is an advantage
· Positive attitude with strong guest engagement and customer service mindset
Why Join Us
· Be part of a design-led boutique hotel under Design Hotels
· Exposure to luxury boutique hotel operations
· Opportunity to develop multi-skilled hospitality experience
· Career growth opportunities within Front Office and Hotel Operations
· Dynamic and collaborative work environment within a lifestyle hospitality brand



