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Open nowPosted 8 days ago

Guest Experience Lead, Butler (The Laurus)

MyCareersFuture94,028 open roles

Pay
SGD 3,500 – SGD 4,000 a month
Where
Central, Singapore
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Your applicationOpen nowGuest Experience Lead, Butler (The Laurus)MyCareersFuture · Central, Singapore

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The clock on this job

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7.7% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 1.6%1 day
  2. 3.3%3 days
  3. 7.7%7 days
  4. 14.0%14 days
  5. 33.7%30 days
This job: posted 8 days ago

The posting

Job Summary:

We are seeking a refined and detail-oriented Guest Experience Lead (Butler) to join our team. This role is responsible for overseeing the delivery of personalized luxury services while guiding a team of Guest Experience Specialists. You’ll play a key role in ensuring seamless guest journeys, managing VIP experiences, and upholding the highest standards of luxury hospitality service.

Key Responsibilities: · Oversee daily Butler operations and support Guest Experience Specialists in delivering exceptional personalized service.

· Coordinate daily assignments, guest allocations, and service priorities to ensure efficient operations.

· Handle VIP arrivals, suite guests, special occasions, and complex guest requests personally.

· Manage pre-arrival planning, guest preferences, amenities, and bespoke arrangements to ensure seamless experiences.

· Monitor service delivery standards and ensure consistency across all guest interactions.

· Act as the primary escalation point for guest concerns, service recovery situations, and special requests relating to Butler services.

· Maintain detailed and accurate guest profiles, preferences, and service records.

· Provide guidance, coaching, and on-the-job support to Butler team members.

· Conduct briefings and communicate guest movements, VIP arrivals, and operational priorities.

· Collaborate closely with Concierge, Front Office, Housekeeping, and other operational departments to ensure a seamless guest journey.

· Support training initiatives and knowledge-sharing to enhance team capabilities and service excellence.

· Identify opportunities to elevate guest experiences through personalization and anticipatory service.

· Assist with operational reporting and other duties assigned by supervisors or management.

Requirements: · Minimum Diploma in Hotels/Hospitality Management or equivalent.

· Minimum 2-3 years of experience in luxury guest services or butler operations.

· Ability to multi-task and adapt to a dynamic work environment.

· Proficient in Opera PMS or equivalent hotel systems.

· Impeccable personal presentation and professional conduct.

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