The posting
The Floater provides flexible support across Reception, Hospitality, Pantry, and Barista services based on daily operational requirements. The role requires a customer-focused and adaptable individual who is comfortable supporting different functions and locations while maintaining high service standards.
Job Responsibilities
Reception
- Welcome and assist visitors in a warm, friendly, and professional manner.
- Manage visitor registration, access passes, and reception procedures.
- Answer and direct telephone calls, enquiries, and requests appropriately.
- Manage meeting room bookings and reservations through the internal booking system.
- Respond to emails relating to reservations, catering enquiries, and hospitality requests.
- Provide information on meeting rooms, facilities, multimedia equipment, setups, and events.
- Support administrative duties such as printing, copying, scanning, and luggage storage.
Butler / Hospitality
- Provide attentive and professional service to clients, guests, and employees.
- Anticipate guest needs and respond to requests promptly.
- Prepare and maintain meeting rooms and conference spaces to ensure they are clean and presentable.
- Set up and clear meeting rooms, catering, and events.
- Serve food and beverages during meetings and functions.
- Coordinate catering requirements with clients, internal teams, and external vendors.
- Support internal and external events in coordination with the Facilities Management team.
Pantry
- Maintain pantry areas to ensure they are clean, organised, and well-stocked.
- Monitor pantry supplies and replenish beverages, snacks, condiments, and consumables as required.
- Conduct regular stock checks and assist with inventory management.
- Prepare and serve beverages and light refreshments when required.
- Maintain cleanliness of pantry equipment, crockery, utensils, and service areas.
- Support meeting and catering setups as required.
Barista
- Prepare and serve coffee, tea, and other beverages according to service standards.
- Operate coffee machines and other beverage equipment safely and correctly.
- Provide friendly and efficient customer service.
- Maintain cleanliness and organisation of the coffee bar and equipment.
- Monitor beverage ingredients and supplies and replenish stock as required.
- Follow food safety, hygiene, and workplace safety requirements.
General
- Provide coverage across Reception, Butler/Hospitality, Pantry, and Barista functions based on operational and manpower requirements.
- Maintain high standards of customer service and professional presentation.
- Follow company policies, security procedures, food safety, hygiene, and workplace safety requirements.
- Work collaboratively with team members to ensure smooth daily operations.
- Perform other reasonable duties as assigned by Management.
Job Requirements
- Prior experience in hospitality, F&B, reception, customer service, or a related service environment is preferred.
- Service-oriented with a friendly and professional attitude.
- Good communication and interpersonal skills.
- Basic computer skills and ability to use email and booking systems.
- Able to multitask and adapt quickly between different responsibilities.
- Flexible and willing to support different functions and locations based on operational requirements.
- Able to work independently and as part of a team.



