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Open nowPosted 23 days ago

Guest Relations Manager

MyCareersFuture94,028 open roles

Pay
SGD 3,000 – SGD 4,000 a month
Where
Central, Singapore
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Your applicationOpen nowGuest Relations ManagerMyCareersFuture · Central, Singapore

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on MyCareersFuture's own form.

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The clock on this job

Early applications get read.

7.7% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 1.6%1 day
  2. 3.3%3 days
  3. 7.7%7 days
  4. 14.0%14 days
  5. 33.7%30 days
This job: posted 23 days ago

The posting

About the Role

We are seeking a charismatic, service-oriented Guest Relations Manager to deliver exceptional hospitality experiences in a premium whisky, cigar, and lounge environment. This role is ideal for someone who enjoys building genuine relationships with guests, has excellent communication skills, and thrives in luxury hospitality.

Key Responsibilities

  • Welcome guests warmly and provide guided introductions to the venue for first-time visitors.
  • Build and maintain strong relationships with regular patrons.
  • Understand and record guest preferences, recommending cigars, spirits, wines, and other offerings tailored to their tastes.
  • Serve and light cigars for guests while maintaining proper cigar etiquette.
  • Assist management in developing and maintaining relationships with Mandarin-speaking clientele.
  • Respond promptly and professionally to customer enquiries.
  • Maintain accurate records of guest preferences, bottle balances, cigar inventories, and reservations.
  • Assist with floor service, including serving and clearing glasses and plates when required.
  • Monitor the floor proactively to ensure smooth daily operations.
  • Conduct regular check-ins with guests to ensure an exceptional experience.
  • Perform opening and closing duties according to company SOPs.
  • Upsell premium cigars, bottles, and curated experiences.
  • Assist in event planning, reservations, seating arrangements, and daily floor planning.

Requirements

  • Fluent in both English and Mandarin (spoken and written).
  • Previous experience in luxury hospitality, premium bars, lounges, hotels, or guest relations is highly preferred.
  • Comfortable learning about premium cigars, whiskies, wines, and spirits.
  • Confident engaging guests in conversation and creating memorable experiences.
  • Experience working with Mandarin-speaking clientele is highly advantageous.
  • Professional, well-groomed, and personable.
  • Strong organisational skills with attention to detail.
  • Comfortable in an environment where alcohol and cigars are part of the guest experience, including tasting products responsibly when appropriate.
  • Able to work evenings, weekends, and public holidays.

What We're Looking For

  • Outgoing and confident personality.
  • Excellent interpersonal and communication skills.
  • Passion for luxury hospitality and guest experience.
  • Self-motivated with a proactive attitude.
  • Strong sales and upselling ability without being overly pushy.
  • Team player who is willing to support overall floor operations whenever needed.
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    The review screen in CV Rocket: how each CV was read, round by round.

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  4. Every reply, sorted

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    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
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