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Open nowPosted 20 days ago

Guest Relations Officer

MyCareersFuture94,028 open roles

Pay
SGD 2,300 – SGD 2,800 a month
Where
Central, Singapore
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Your applicationOpen nowGuest Relations OfficerMyCareersFuture · Central, Singapore

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The clock on this job

Early applications get read.

7.7% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 1.6%1 day
  2. 3.3%3 days
  3. 7.7%7 days
  4. 14.0%14 days
  5. 33.7%30 days
This job: posted 20 days ago

The posting

Job Purpose

The Guest Relations Officer plays a key role in delivering an exceptional member experience by ensuring every interaction within the club reflects warmth, professionalism, and a people-first service culture. This role is central to creating a welcoming environment and maintaining strong member engagement and satisfaction.

Key Responsibilities

1. Member Experience & Frontline Service

  • Greet and welcome members with genuine warmth during check-in, check-out, and throughout their visit.
  • Ensure every member feels valued and acknowledged as part of a premium service experience.
  • Uphold consistently high service standards aligned with the club’s brand and culture.

2. Member Relations & Engagement

  • Build and maintain positive relationships with members through proactive and attentive service.
  • Anticipate member needs and provide timely assistance or solutions.
  • Demonstrate a “people-first” mindset in all interactions.

3. Service Recovery & Problem Solving

  • Take ownership of member concerns and complaints, ensuring issues are resolved effectively and professionally.
  • Adopt a proactive approach to prevent escalation of potential issues.
  • Maintain professionalism and composure during challenging situations.

4. Operational Support & Crisis Handling

  • Handle sensitive matters such as:Membership fee collectionsMembership suspensions or administrative mattersIncident management (e.g., member injuries or club-related incidents)
  • Remain calm and effective in crisis situations, following proper protocols.

5. Team Collaboration & Club Support

  • Work collaboratively with all departments to ensure smooth club operations.
  • Provide support across various areas of the club when required (e.g., retail, F&B/salad counter, changing rooms, floor support).
  • Contribute actively to a team-based service culture beyond front desk duties.

6. Shift Duties

  • Work on rotating shifts, including weekends and public holidays as required.

Requirements

  • Energetic, friendly, and service-oriented personality with a genuine passion for the wellness and fitness industry.
  • Strong interpersonal and communication skills with a professional demeanor.
  • Ability to thrive in a fast-paced, customer-focused environment.
  • Comfortable handling difficult conversations with tact and professionalism.
  • Prior experience in customer service, hospitality, or fitness club operations is an advantage.
  • Relevant qualifications in hospitality, business, or customer service are welcome.

Work Arrangement

  • 5-day work week (shift-based schedule)
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