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Open nowPosted 24 days ago

Guest Relations Officer

MyCareersFuture94,028 open roles

Pay
SGD 2,000 – SGD 2,900 a month
Where
Singapore
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Your applicationOpen nowGuest Relations OfficerMyCareersFuture · Singapore

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The clock on this job

Early applications get read.

7.7% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 1.6%1 day
  2. 3.3%3 days
  3. 7.7%7 days
  4. 14.0%14 days
  5. 33.7%30 days
This job: posted 24 days ago

The posting

The Guest Relations Officer is responsible for delivering a high standard of guest service and ensuring a positive guest experience throughout the stay. The role serves as a primary point of contact for guests, handling check-ins, guest requests, cashiering duties, and service recovery while supporting smooth Front Office operations and maintaining guest satisfaction.

Requirements

  • Welcome and attend to guests in a friendly, professional, and courteous manner at all times.
  • Handle guest check-in and check-out processes, including reservation verification, room assignment, and issuance of room keys.
  • Respond promptly and professionally to guest enquiries, requests, feedback, and complaints to ensure guest satisfaction.
  • Perform Front Office cashiering duties, including processing cash and credit card transactions in accordance with established procedures.
  • Ensure all guest requests and operational issues are communicated to relevant departments for timely follow-up and resolution.
  • Work closely with supervisor and team members to ensure smooth daily Front Office operations.
  • Assist in ensuring sufficient manpower coverage across Front Office operational areas where required.
  • Up-sell rooms and promote property facilities and services to maximise revenue opportunities.
  • Support reservations-related activities including bookings, amendments, cancellations, and room status updates when required.
  • Conduct site inspections to maximise revenue opportunities
  • Assist in maintaining the daily operations and cleanliness of guest facilities
  • Promote teamwork and maintain effective communication with internal departments to support operational efficiency and guest satisfaction.
  • Perform any other ad hoc duties assigned by Management.

Qualifications

  • Diploma in Hospitality Operations, or equivalent qualification preferred.
  • Prior experience in Front Office, guest relations, concierge, or customer service roles is an advantage.
  • Strong customer service and interpersonal skills.
  • Good verbal and written communication skills.
  • Pleasant, professional, and service-oriented personality.
  • Ability to multitask and work effectively in a fast-paced environment.
  • Good problem-solving and guest handling skills with customer-focused mindset.
  • Able to perform shift work, including weekends and public holidays where required.
  • Basic computer literacy and familiarity with Front Office or reservation systems preferred.

Working location will be at Stamford Place - 61 Stamford Road

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