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Open nowPosted 24 days ago

Guest Service Agent

MyCareersFuture94,028 open roles

Pay
SGD 2,200 – SGD 2,500 a month
Where
Central, Singapore
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Your applicationOpen nowGuest Service AgentMyCareersFuture · Central, Singapore

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The clock on this job

Early applications get read.

7.8% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 1.6%1 day
  2. 3.4%3 days
  3. 7.8%7 days
  4. 14.3%14 days
  5. 33.7%30 days
This job: posted 24 days ago

The posting

JOB SUMMARY

Reporting to the Front Office Manager, the Guest Service Agent is the first point of contact for the guests and will support in managing the day-to-day operations in the reception area to ensure that guests feel welcomed.

MAIN RESPONSIBILITIES

  • Provide quality service to the guest by responding to their requests promptly, efficiently and courteously during check-in, check-out and throughout their stay.
  • Provide a creative experience to all guests
  • Ensure all guests are welcome/farewell in a personalized manner; VIPs to be escorted to the room to introduce hotel facilities
  • Assist guests in the lobby during busy periods and whenever required
  • Collect guest feedback in the lobby when the opportunity arise, and update all the Guest Comments in the Opera Guest History.
  • Ensure that the welcome drink corner is always clean and ready and the lobby is neat at all times
  • Maintain strict security procedures with accounting procedures, issue of room keys and guest confidentiality.
  • Use every opportunity to promote hotel facilities and maximise sales through sound product knowledge and selling skills.
  • Carry out reception duties as required
  • Provide a smooth and timely check in/out for all guests
  • Ensure that guest request/s are being followed up promptly and efficiently throughout their stay; following up with traces
  • Provide all guest with accurate and in-depth information upon their request; good knowledge of products, services, pricing, special promotional offers and special events

REQUIREMENTS

  • Diploma in Tourism / Hospitality Management
  • Preferably 1 year of experience in a similar capacity
  • Excellent reading, writing and oral proficiency in English language
  • Proficient in MS Excel, Word, & PowerPoint
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