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Open nowPosted 2 days ago

Guest Service Officer (Oasia Residence Singapore)

MyCareersFuture94,028 open roles

Pay
SGD 2,400 – SGD 2,600 a month
Where
West, Singapore
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Your applicationOpen nowGuest Service Officer (Oasia Residence Singapore)MyCareersFuture · West, Singapore

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  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

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The clock on this job

Early applications get read.

7.9% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 1.6%1 day
  2. 3.4%3 days
  3. 7.9%7 days
  4. 14.2%14 days
  5. 34.1%30 days
This job: posted 2 days ago

The posting

Job Description:

  • Work closely with the Residence Manager and provide courteous services to guests. Respond efficiently and tactfully to guests’ complaints, requests and inquiries.
  • Provide courteous and efficient service, striving to fulfill each guests’ request whenever possible. Ensure all telephone calls are promptly handled within three rings.
  • Handle cashiering functions and adhere to the residence’s Standard Policies & Procedures.
  • Maintain good guest relations with in-house guests at all times. Project a courteous and hospitable attitude.
  • Take ownership of problems and promptly handle guest complaints according to established procedures. Report to the supervisor for further follow-up when necessary. Write glitch reports when required.
  • Ensure guest room security, emergency, and fire procedures are followed. Encourage the use of Safe Deposit boxes (El-Safe) and adhere to policies & procedures for their use.
  • Be familiar with SR facilities, functions, major city attractions and events. Provide guests with accurate information as requested. Maintain a professional and courteous working relationship with all hotel personnel, ensuring effective communication.
  • Maintain a well-groomed appearance and a tidy work area. Keep personal grooming at the highest standard.
  • Perform any other duties assigned by supervisors, carrying them out diligently and professionally.

Job Requirements:

  • O-Level or equivalent
  • Willing to perform rotating shifts
  • Positive attitude with outgoing personality and good communication skills
  • Experience in hospitality and knowledge of HMS will be advantageous
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