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Open nowPosted 15 days ago

Guest Services Host - Artyzen Singapore Hotel

MyCareersFuture94,028 open roles

Pay
SGD 2,500 – SGD 3,000 a month
Where
Central, Singapore
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Your applicationOpen nowGuest Services Host - Artyzen Singapore HotelMyCareersFuture · Central, Singapore

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This job: posted 15 days ago

The posting

Job Highlights

  • Dynamic working environment
  • Open and collaborative culture

Inspired by Singapore’s culture, colours, and flavours, Artyzen Singapore represents a modern interpretation of the luxury lifestyle where your utmost comforts are met.

Centrally located in the heart of the city, Artyzen Singapore is just a stone’s throw from Orchard Road. Home to the 142-room luxury lifestyle accommodations, this iconic heritage landmark was once the sprawling tropical-garden mansion named “Marie Villa” by the great-grandson of Singapore’s well-known philanthropist, the late Mr Tan Tock Seng.

Responsibilities

  • Promote a helpful and professional image to the guest and give full co-operation to any guest.
  • Efficiently perform all duties in the Guest Services Department (Reception, Call Centre, Concierge, Bell, and Driveway, Spa, Wellness & Workout) assisting the entire team where necessary.
  • Ensure guests are provided with personal, attentive and caring service.
  • Ensure guest complaints are dealt with promptly and courteously in line with Artyzen Brand Service Standards.
  • Promote a helpful and professional image to the guest, and give full co-operation to any guest requiring assistance, with a prompt caring and helpful attitude.
  • Be fully conversant with all services and facilities offered by the hotel as well as the local surroundings.
  • Answer inquiries from guests regarding restaurants, transportation, and entertainment in the local area.
  • Suggest off-the-beaten path places to guests to present authentic dining, entertainment and travel experience.
  • Ensure all guests experience a fresh and modern check-in/check-out procedure.
  • Assist with luggage and door upon guest request.
  • Perform curbside/in-room check in for special guests on mobile devices.
  • Anticipate guest needs and offer related services and suggestions accordingly.
  • Find opportunities to surprise and delight guests to create memorable moments.
  • Be able to build small talk with guests during every interaction to engage with guests.
  • Coordinate, process and distribute all incoming reservations during off hours of Reservations Manager and be responsible for telephone inquiries and information services for the hotel.
  • Be entirely flexible and adapt to rotating within the different positions of the Guest Services or any other Department of the hotel as needed.
  • Optimize revenue through timely and accurate bookings.
  • Complete other tasks that are assigned by Management.

Requirements

  • Vocational studies related to the field of Hotel & tourism management with at least 1 year experience in front office or guest facing roles, possible combination with studies.
  • Preference for candidates with front office experience in an established or luxury/upscale or boutique hotel.
  • Service-oriented, attentive to details and observant
  • Excellent oral and written communications skills
  • Good command of written and spoken English
  • Adaptable and outgoing with excellent interpersonal skill
  • Ability to work under pressure and be flexible.
  • Passionate and enthusiastic with a positive ‘can-do’ attitude
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