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Open nowPosted 16 days ago

Guest Services Officer

MyCareersFuture94,028 open roles

Pay
SGD 2,100 – SGD 2,300 a month
Where
Singapore
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Your applicationOpen nowGuest Services OfficerMyCareersFuture · Singapore

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The clock on this job

Early applications get read.

7.7% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 1.6%1 day
  2. 3.3%3 days
  3. 7.7%7 days
  4. 14.0%14 days
  5. 33.7%30 days
This job: posted 16 days ago

The posting

Worldwide Hotels (WWH) is Singapore’s largest homegrown hotel group, with 47 properties and over 9,300 rooms across seven brands. We create accessible, well-located stays for today’s travellers while growing across Asia-Pacific, with 12 overseas hotels and more than 2,800 rooms in five key markets. Join a dynamic hospitality group driven by service, growth and meaningful guest experience.

Job Description:

  • Welcoming guests upon their arrival at the hotel and assist them in handling their luggage and directing them to the front office reception for check-in.
  • Assist in the loading and unloading of guests’ luggage (upon guests’ arrival & departure), count the number of pieces of luggage to ensure that no luggage goes missing.
  • Ensure that the drive-in / driveway is clear at all times to facilitate loading and off-loading of luggage.
  • Assist guest on their transportation needs and recommend the use of hotel facilities whenever possible.
  • Deliver guests’ correspondence and packages to rooms or wherever designated.
  • Ensure the workplace is clean and well maintained at all times.
  • Escort guests to their rooms, explaining the facilities of the hotel etc.
  • Assist in driveway as required.
  • To report on any loss and found item.
  • Leverage AI-powered productivity tools (e.g. Microsoft Copilot & ChatGPT) to enhance operational efficiency, reporting, and communication
  • Any other duties within reasonable scope as assigned.
  • Support the company's sustainability initiatives and contribute to its efforts in building a more sustainable and inclusive organisation.

Qualifications and Skills:

  • Prior experience in guest service and support operations would be an added advantage although training will be provided.
  • Ability to converse in basic English for interaction with guests / understanding guests’ needs & request.
  • Able to maintain a friendly and positive demeanour.
  • A team player with the ability to work with minimum supervision.
  • Willing and able to perform 9 or 12 hours shift duties and able to work on weekend and during public holidays.
  • Able to adhere to standard operating procedures / policies on workplace safety.
  • Experience with AI-powered workplace productivity tools (e.g. Microsoft Copilot, ChatGPT, or other approved AI applications) will be an added advantage
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