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Open nowPosted 8 days ago

Guest Services Officer

MyCareersFuture94,028 open roles

Pay
SGD 2,000 – SGD 2,500 a month
Where
Central, Singapore
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Your applicationOpen nowGuest Services OfficerMyCareersFuture · Central, Singapore

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on MyCareersFuture's own form.

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The clock on this job

Early applications get read.

7.7% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 1.6%1 day
  2. 3.3%3 days
  3. 7.7%7 days
  4. 14.0%14 days
  5. 33.7%30 days
This job: posted 8 days ago

The posting

Job Responsibility:

  • Meets and greets all guests on arrival.
  • Welcome guests upon arrival and check-in according to established standard operating procedures.
  • Provide information pertaining to the guest’s stay.
  • Provide courteous and efficient service and if possible, try to comply with each and every guest request.
  • Be familiar with all room types and rates in the hotel as well as their availability status; up-sell whenever possible.
  • Know guest room security, emergency and fire procedures.
  • Be familiar with hotel facilities and functions as well as major city attractions and events; provide guests with accurate information as requested.
  • Develop a professional and courteous working relationship with ambassadors within the Front Office and maintain an effective flow of communication with all hotel ambassadors.
  • To be fully familiar with Front Office Policies & Procedures.
  • Assist guests with various requests and inquiries such as restaurant reservations, transportation, obtaining tickets for social events and the prompt and accurate takings of messages and deliveries.

Position Requirements:

  • Ability to deal with the public in a professional and courteous manner.
  • Ability to handle conflict situations in a professional manner.
  • Strong interpersonal skills and the ability to work well in teams.
  • Able to create positive and effective working relationships with both guests and team members.
  • Excellent communication skills with the passion to serve.
  • Good command of English language.
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