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Open nowPosted 20 days ago

Guest Support Executive

MyCareersFuture94,028 open roles

Pay
SGD 2,300 – SGD 2,600 a month
Where
East, Singapore
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Your applicationOpen nowGuest Support ExecutiveMyCareersFuture · East, Singapore

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on MyCareersFuture's own form.

The reply lands in your private mailbox

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The clock on this job

Early applications get read.

7.7% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 1.6%1 day
  2. 3.3%3 days
  3. 7.7%7 days
  4. 14.0%14 days
  5. 33.7%30 days
This job: posted 20 days ago

The posting

Reporting to Guest Support Manager, this role will need to interact with all customers (internal and external) in a friendly, helpful and expedient manner.

Duties and Responsibilities

  • Ensures that reservations team replies to all guest requests within 24 hours of receipt.
  • Ensure daily trace/follow up reports are handled according to the requirements.
  • Support Guest Support Manager and Revenue Manager for setting up and achieving set revenue targets.
  • To develop an effective process in sequence of action in call handling, customer enquiries, product descriptions and closing the sale.
  • Exercises and ensures proper selling and up-selling techniques to help in generating maximum revenue for the hotel.
  • To assist Guest Support Manager to provide training in all aspects of reservations operations to the Guest Support and Front Office teams to ensure a high degree of accuracy in guest reservations, maximizing revenue opportunities and guest satisfaction.
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3×

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