Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted 13 days ago

Healthcare Contact Centre Specialist | Patient Support & Service #HDCA

MyCareersFuture94,028 open roles

Pay
SGD 1,800 – SGD 3,200 a month
Where
Central, Singapore
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowHealthcare Contact Centre Specialist | Patient Support & Service #HDCAMyCareersFuture · Central, Singapore

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on MyCareersFuture's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

7.7% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 1.6%1 day
  2. 3.3%3 days
  3. 7.7%7 days
  4. 14.0%14 days
  5. 33.7%30 days
This job: posted 13 days ago

The posting

Make Every Patient Interaction Count

Looking for a role where your communication skills, service mindset, and ability to solve problems can make a real difference?

Join a healthcare support team as a Healthcare Contact Centre Specialist, serving as an important first point of contact for patients and customers. You’ll handle a variety of enquiries, appointment requests, and service-related matters while ensuring every interaction is handled professionally and with care.

This is a fast-paced environment where you’ll develop strong customer service, communication, problem-solving, and multitasking skills while supporting the delivery of accessible healthcare services.

What You’ll Be Doing

  • Manage a high volume of enquiries and appointment requests through phone, email, and live chat.
  • Provide accurate, timely, and professional assistance while maintaining a positive service experience.
  • Listen actively to understand each enquiry and provide appropriate information, guidance, or next steps.
  • Coordinate with relevant departments to follow up on enquiries and facilitate timely resolution.
  • Handle sensitive or challenging interactions calmly, professionally, and with empathy.
  • Navigate multiple systems simultaneously while managing customer interactions efficiently.
  • Follow established workflows, service standards, and operating procedures.
  • Adapt quickly to changes in processes, systems, and service requirements.
  • Identify recurring customer concerns and contribute ideas to improve service delivery and customer experience.
  • Maintain accurate records and documentation relating to customer interactions where required.

What We’re Looking For

  • Previous customer service or contact centre experience will be advantageous.
  • Clear and professional communication skills with good telephone etiquette.
  • Strong service orientation with the ability to interact with customers calmly and empathetically.
  • Resilient and able to remain composed in a high-volume service environment.
  • Comfortable multitasking across multiple systems while handling customer conversations.
  • Adaptable and able to pick up new systems, processes, and workflows quickly.
  • Comfortable working in a desk-based, high-volume contact centre environment, handling up to approximately 200 calls per day.
  • Willing to undergo a typing assessment as part of the selection process.

What You Can Gain

  • Hands-on experience within a healthcare customer support environment.
  • Develop valuable skills in communication, service recovery, problem-solving, and stakeholder coordination.
  • Exposure to healthcare appointment and enquiry management processes.
  • Opportunities to strengthen your ability to work across multiple systems and workflows.
  • Experience in a fast-paced environment where service quality and accuracy are key.

Ready to Make an Impact?

If you enjoy helping people, thrive in a fast-paced environment, and are confident handling multiple interactions and systems, we welcome your application.

Please submit your updated resume to [email protected] with the subject “Healthcare Contact Centre Specialist – Leon”.

Leon Leong De Cong R1551708 Recruit Express Pte Ltd EA License No. 99C4599

From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against MyCareersFuture's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on MyCareersFuture's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    MyCareersFuture's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.