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Open nowPosted 10 days ago

Healthcare Customer Service Coordinator | Patient Services & Support #HDCA

MyCareersFuture94,028 open roles

Pay
SGD 1,800 – SGD 3,200 a month
Where
Central, Singapore
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Your applicationOpen nowHealthcare Customer Service Coordinator | Patient Services & Support #HDCAMyCareersFuture · Central, Singapore

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on MyCareersFuture's own form.

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The clock on this job

Early applications get read.

7.7% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 1.6%1 day
  2. 3.3%3 days
  3. 7.7%7 days
  4. 14.0%14 days
  5. 33.7%30 days
This job: posted 10 days ago

The posting

Support Patients. Solve Enquiries. Make Every Interaction Matter.

Are you a confident communicator with a strong service mindset and a genuine interest in helping people?

Join a healthcare support team as a Healthcare Customer Service Coordinator, where you’ll be one of the key points of contact for patients and customers. You’ll assist with enquiries, appointment-related requests and service matters, providing clear information and ensuring each interaction is handled with professionalism, patience and care.

Working in a busy healthcare environment, you’ll have the opportunity to strengthen your communication, problem-solving, customer service and multitasking abilities while contributing to a smooth and accessible patient experience.

What You’ll Be Doing

  • Respond to a high volume of patient and customer enquiries through telephone, email and live-chat channels.
  • Assist with appointment requests and provide accurate information in a timely and professional manner.
  • Understand customers’ needs by listening carefully and identifying the appropriate information, assistance or follow-up required.
  • Liaise with internal departments and relevant teams to coordinate enquiries and ensure appropriate follow-through.
  • Manage difficult, sensitive or emotionally challenging conversations with patience, professionalism and empathy.
  • Work across multiple applications and systems while maintaining efficient and accurate customer interactions.
  • Follow established service procedures, workflows, quality standards and operational guidelines.
  • Adjust quickly to updates involving systems, processes, policies and service requirements.
  • Recognise recurring customer issues and share relevant observations or suggestions that may enhance service processes.
  • Record and update customer interaction details accurately in the appropriate systems when required.

What We’re Looking For

  • Previous experience in customer service, call centre or contact centre environments will be advantageous.
  • Strong verbal and written communication skills, together with professional telephone etiquette.
  • Customer-focused approach with the ability to communicate patiently and empathetically.
  • Able to remain calm, professional and focused when managing a demanding volume of enquiries.
  • Comfortable handling several systems and tasks concurrently while engaging with customers.
  • Quick to learn and adapt to new technologies, procedures and operational workflows.
  • Comfortable working in a desk-based, high-volume contact centre environment, with approximately 200 calls per day.
  • Willing to complete a typing assessment as part of the recruitment process.

What You’ll Gain

  • Practical exposure to customer service operations within the healthcare sector.
  • Opportunities to develop communication, service recovery, problem-solving and stakeholder coordination skills.
  • Familiarity with healthcare appointment scheduling and patient enquiry processes.
  • Experience working with multiple systems, platforms and operational workflows.
  • Valuable experience in a fast-moving environment where accuracy, efficiency and service quality are essential.

Ready to Join the Team?

If you enjoy assisting others, communicate confidently and are comfortable working in a fast-paced environment with multiple systems and customer interactions, we would be pleased to hear from you.

📩 Please submit your updated resume to [email protected] with the subject “Healthcare Customer Service Coordinator – Leon”.

Leon Leong De Cong R1551708 Recruit Express Pte Ltd EA License No. 99C4599

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