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Open nowPosted 6 days ago

Healthcare Patient Services Coordinator | Customer Care & Appointment Support #HDCC

MyCareersFuture94,028 open roles

Pay
SGD 1,800 – SGD 3,200 a month
Where
Central, Singapore
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Your applicationOpen nowHealthcare Patient Services Coordinator | Customer Care & Appointment Support #HDCCMyCareersFuture · Central, Singapore

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on MyCareersFuture's own form.

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The clock on this job

Early applications get read.

7.7% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 1.6%1 day
  2. 3.3%3 days
  3. 7.7%7 days
  4. 14.0%14 days
  5. 33.7%30 days
This job: posted 6 days ago

The posting

Help patients access the support they need!

We are looking for a Patient Services Coordinator to join a fast-paced healthcare support team. You will play an important role as a first point of contact for patients and customers, assisting with enquiries, appointment requests, and general service-related support.

This opportunity is well suited to someone who enjoys interacting with people, communicates confidently, and can remain calm and professional while managing a busy call environment and multiple systems.

Key Responsibilities

  • Respond to a high volume of patient and customer enquiries through phone, email, and live chat.
  • Assist with appointment scheduling, requests, and general service enquiries.
  • Provide clear, accurate, and courteous information while creating a positive customer experience.
  • Identify customer needs by listening carefully and provide suitable assistance or escalate when required.
  • Coordinate with internal teams to follow up on enquiries and ensure issues are resolved efficiently.
  • Handle sensitive, urgent, or challenging conversations with patience and professionalism.
  • Work across multiple platforms and systems while maintaining accuracy during customer interactions.
  • Follow established procedures and adapt quickly when workflows, systems, or service requirements change.
  • Support team initiatives aimed at improving service quality and the overall patient experience.

What We're Looking For

  • Previous experience in customer service, healthcare support, contact centres, or similar environments is advantageous.
  • Strong verbal and written communication skills with good telephone etiquette.
  • Patient-focused, approachable, and empathetic when dealing with different types of customers.
  • Able to stay composed and professional in a demanding, high-volume environment.
  • Comfortable managing several systems or applications while communicating with customers.
  • Quick to learn new processes, systems, and service procedures.
  • Comfortable working in a desk-based contact centre environment with approximately 200 calls per day.
  • Willing to complete a typing assessment as part of the recruitment process.

Interested?

Please submit your updated resume to [email protected] Attn: Patient Services Coordinator – Leon

Leon Leong De Cong R1551708 Recruit Express Pte Ltd EA License No. 99C4599

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