The posting
Job Summary
The Principal Business Planner serves as a strategic partner to the Director of Home Print Quality, helping translate organizational priorities into measurable outcomes. This role drives business planning, operating cadence, performance management, executive communications, and cross-functional alignment across product quality, customer experience, engineering, support, and operations teams. The position acts as a force multiplier for leadership by providing data-driven insights, identifying risks and opportunities, and ensuring disciplined execution of key initiatives.
Responsibilities
- Lead annual and quarterly business planning, goal setting, and performance tracking for Home Print Quality.
- Own organizational operating rhythm including staff reviews, business reviews, leadership meetings, action tracking, and executive updates.
- Develop executive-ready narratives, presentations, dashboards, and decision briefs for senior leadership.
- Drive KPI governance and performance measurement across quality, customer satisfaction, product performance, support experience, and operational excellence metrics.
- Partner across Quality, Engineering, Customer Support, Product Management, Finance, and Operations to align priorities and drive execution.
- Convert complex data into actionable business insights, recommendations, and strategic choices.
- Identify emerging risks, dependencies, and execution gaps and facilitate timely escalation and resolution.
- Support organization design, workforce planning, budget planning, and strategic initiatives as required.
- Lead special projects that improve customer experience, quality outcomes, operational effectiveness, and business performance.
- Leads and provides guidance and mentoring to less-experienced staff members to set an example of program management innovation and excellence.
Education & Experience Recommended
- 10+ years of experience in business planning, strategy, program management, operations, consulting, finance, or a related business function.
- Demonstrated ability to partner effectively with senior leadership teams.
- Strong analytical and problem-solving skills with experience building executive insights and business recommendations.
- Experience establishing KPIs, dashboards, business reviews, and operating mechanisms.
- Exceptional executive communication, storytelling, and presentation skills.
- Track record of driving cross-functional alignment and delivering results in highly matrixed organizations.
- Strong business and financial acumen with experience supporting strategic planning and investment decisions.
- Proven ability to manage ambiguity, balance competing priorities, and independently drive execution.
- Experience leveraging data and AI-enabled insights to improve business decision making.
- Preferred: familiarity with product quality, customer experience, engineering, support operations, or technology businesses.
Preferred Certifications Program Management and Quality Certification (Lean Sigma, ASQ etc.) preferred
What success looks like
- Clear tracking of budget and business KPIs
- Leadership has clear visibility to business performance, emerging risks, and strategic opportunities.
- Decisions are supported by trusted data and actionable insights.
- Critical quality and customer experience initiatives execute with discipline and transparency.
- Cross-functional teams are aligned around common goals, priorities, and outcomes.
- The Home Print Quality organization operates with rigor, accountability, and an effective executive cadence.



