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Open nowPosted today

Hotel Reservations Agent / Operator

MyCareersFuture94,028 open roles

Pay
SGD 2,500 – SGD 2,900 a month
Where
Central, Singapore
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Your applicationOpen nowHotel Reservations Agent / OperatorMyCareersFuture · Central, Singapore

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  2. 3.3%3 days
  3. 7.7%7 days
  4. 14.0%14 days
  5. 33.7%30 days
This job: posted today

The posting

Our client is seeking a Reservations Agent / Operator to join the pre-opening team of a new luxury hospitality destination in Singapore. This role is responsible for managing room reservation enquiries, converting bookings, and delivering exceptional guest service throughout the reservation process.

As a key point of contact for guests, you will play an important role in driving revenue, maintaining booking accuracy, and ensuring a seamless guest experience from enquiry to confirmation.

Job Responsibilities:

  • Handle room reservation enquiries via phone, email, and other communication channels in a professional and timely manner.
  • Convert enquiries into confirmed bookings while ensuring all reservation details are accurately recorded.
  • Provide guests with accurate information on room availability, rates, promotions, and hotel services.
  • Respond promptly to guest requests and maintain a high standard of customer service at all times.
  • Identify opportunities to maximise room revenue and promote hotel products and services where appropriate.
  • Follow up on reservation enquiries and potential business opportunities.
  • Maintain accurate reservation records and ensure all bookings are updated in the hotel management system.
  • Support room inventory management and other reservation-related administrative duties.
  • Ensure all guest interactions are handled professionally and in accordance with company service standards.
  • Work closely with operational teams to ensure guest requirements and special requests are communicated effectively.
  • Contribute to a seamless guest experience by maintaining accuracy, efficiency, and attention to detail in all reservation activities.

Job Requirements:

  • Previous experience in reservations, hospitality, customer service, or front office operations preferred.
  • Strong verbal and written communication skills with excellent telephone etiquette.
  • Proficiency in Microsoft Office applications and hotel reservation systems.
  • Strong organisational skills with the ability to manage multiple tasks effectively.
  • High level of accuracy and attention to detail.
  • Service-oriented with a passion for creating positive guest experiences.
  • Ability to work well under pressure in a fast-paced environment.
  • Hospitality-related qualifications will be an advantage.
  • Pre-opening hotel experience will be advantageous.

📍 Location: Central

🕒 Work Hours: 5 days work week (shift duties required)

💰 Salary: Up to $2,900

If this sounds like you, click APPLY NOW to send us your CV. We regret that only shortlisted candidates will be notified.

Eleanor Ho

EA Registration No.: R1325724

EA License No.: 25C2695

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